What to expect after closing

After your loan closes, you might be thinking, “Now what?” Here are a few things you should know:

1. Generally, within 30-60 days after your closing, Guaranteed Rate will identify the servicing company who you will be making future payments to. At that time, a “Goodbye” letter will be mailed to you with information about your servicer and where to mail your payments. The same information will also be provided to you by your new servicer.

2. While we work to finalize the servicing transfer—and until you receive your “Goodbye” letter—please continue to make payments directly to Guaranteed Rate.

3. For your convenience, please utilize the payment slips in your closing packet which provide details regarding the payment amount, when it’s due and where to send it.

4. If you have sent a payment into Guaranteed Rate and receive a notification that your servicing has been transferred, there is no need to cancel your check or send a new payment. We will forward it to the new servicer on your behalf.

5. If you have any questions about payments or the servicing of your loan, please contact our servicing group from 8 am – 7 pm CST at (800) 263-4159. Or you can send an email to servicing@guaranteedrate.com.


Your mortgage. Your way.

Get started on your Digital Mortgage!
All information provided in this publication is for informational and educational purposes only, and in no way is any of the content contained herein to be construed as financial, investment, or legal advice or instruction. Guaranteed Rate, Inc. does not guarantee the quality, accuracy, completeness or timelines of the information in this publication. While efforts are made to verify the information provided, the information should not be assumed to be error free. Some information in the publication may have been provided by third parties and has not necessarily been verified by Guaranteed Rate, Inc. Guaranteed Rate, Inc. its affiliates and subsidiaries do not assume any liability for the information contained herein, be it direct, indirect, consequential, special, or exemplary, or other damages whatsoever and howsoever caused, arising out of or in connection with the use of this publication or in reliance on the information, including any personal or pecuniary loss, whether the action is in contract, tort (including negligence) or other tortious action.