SMS Terms

What is Red Arrow Connect Texting?

Red Arrow Connect Texting provides an easy way to communicate with Guaranteed Rate, Inc. and your mortgage loan officer about your loan application, available rates, and other products and services offered by Guaranteed Rate, Inc.

Will it cost anything?

Message and data rates may apply depending on the wireless plan that you have with your carrier.

What if I want to stop receiving messages?

If you wish to stop receiving text messages from us, you may unsubscribe by texting the word STOP to the ten-digit U.S. long code, by calling 866-934-7283 or by email at customercare@rate.com. Guaranteed Rate, Inc. will honor your request within a reasonable time.

What if I want to re-subscribe?

You can start receiving Red Arrow Connect Texting messages by texting the word START to the ten-digit U.S. long code provided.

What if I have questions?

You may text the word HELP to the ten-digit U.S. long code, by calling 866-934-7283 or by email at customercare@rate.com for more information.

Command Terms

Outside of the Commands mentioned below, any other keyword you may use may not be recognized or accepted.
Stop: At any time you can text STOP to the ten-digit U.S. long code. This will terminate your participation in the notification program.
Help: At any time you can text HELP to the ten-digit U.S. long code.

Disclaimers and Licenses

Guaranteed Rate, Inc. is an Equal Housing Lender. We fully comply with the Equal Credit Opportunity Act (ECOA) and all other Federal regulations. All applicants applying for credit from Guaranteed Rate will never be discouraged on the basis of race, color, religion, national origin, sex, military status, marital status, age, or because you get public assistance. Guaranteed Rate, Inc. is a licensed mortgage lender. The following states require disclosure of licensing information that can be found by clicking here.

Privacy Policy

You can view our privacy policy by clicking here.
By opting in to Red Arrow Connect Texting, you agree to the terms of the privacy policy.

Additional Disclosures

By signing-up for Red Arrow Connect Texting and providing your phone number, you agree to this policy, our Privacy Policy and our Terms of Use. You also agree that you are providing express written consent for Guaranteed Rate, Inc., its affiliates and agents, and its service providers to contact you about your loan application, loan transaction, available rates, and other products and services offered by Guaranteed Rate, Inc. by text message or phone call (including by text message or call made using an automatic telephone dialing system or an artificial or prerecorded voice) to the telephone number you have provided, even if that telephone number is on a corporate, state or national Do Not Call Registry. You also agree and understand that consent to receive such messages or calls is not required or a condition of any purchase from Guaranteed Rate, Inc. Message and data rates may apply. And, by communicating with us by phone and agreeing to this policy, our Privacy Policy and our Terms of Use, you consent to calls being recorded and monitored.

You represent that you are the account holder for the mobile telephone number(s) that you provide to opt-in to the Red Arrow Connect Texting program. You understand that you are responsible for notifying Guaranteed Rate immediately if you change your mobile telephone number and agree to indemnify Guaranteed Rate and parties texting or calling on its behalf in full for all claims, expenses, and damages related to or caused in whole or in party by your failure to notify us of your number change. This includes but is not limited to all claims, expenses, and damages related to our arising under the Telephone Consumer Protection Act.

You acknowledge and agree that Guaranteed Rate, Inc. is not, and shall not be, responsible for the results of any defects that may exist in this website or its operations within text messaging. As to the operation of these services, to the maximum extent allowed by law, Guaranteed Rate, Inc. expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranty of merchantability and fitness for a particular purpose.

By using this service, you agree that the laws of the State of Illinois, without regard to principles of conflict of laws, will govern use of Red Arrow Connect Texting and any dispute of any sort that might arise between you and Guaranteed Rate, Inc. You further agree that any action at law or in equity arising out of or relating to Red Arrow Connect Texting shall be filed only in the state or federal courts located in Cook County, Illinois, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. You can view our privacy policy by
By opting in to Red Arrow Connect Texting, you agree to the terms of the privacy policy.

Complaints

Any email or mobile messaging complaints should be directed to the Customer Service Dept at 866-934-7283 or email at customercare@rate.com