Jolene Moes

Vice President of Mortgage Lending
18070 S. Tamiami Trail, Suite 11, Fort Myers, FL 33908
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NMLS: 213527
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Jolene is the absolute best, and went above and beyond every step of the way.

Audrey T. | May 2018

Jolene has been the best! I have used her service for 3 homes now. I will only use her as long as she is working and if I buy another home. I will refer people to her when I get the opportunity. Keep up the great work! Love how responsive she is and takes the time to explain different options or questions I may have.

Joshua H. | June 2018

Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.

Edgar M. | April 2018

Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.

Edgar M. | April 2018

Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.

Edgar M. | April 2018

Jolene Moes is the best loan officer we've ever had. She made everything simple and kept the ball rolling when there were issues with seller's real estate agent. She's the ultimate professional & works nonstop for her clients. We'd highly recommend Guaranteed Rate to everyone!

William S. -Melrose, FL | MAR 2016

Jolene was excellent to work with from start to finish! She made what could have been a very intimidating process very streamlined and easy to handle. Jolene was very clear on everything so there was very little to question. I don't think we ran into any issues at all. I was very intimidated by the home buying process based on stories I've heard. My experience was exceptional!

Richard L.

I have purchased homes in the past, and i have NEVER had it go so smooth, and my mortgage broker, Jolene Moes, went over and beyond anyone in the past. She also knew more and did more for me than my realtor. My closing was exactly when she said it would be, and that has never happened in the past with other brokers. I was not any case either. I am self employed, making it more of a challenge, but you would never know with Jolene. Kind, friendly, and attentive!

Toni L.

Jolene was wonderful to work with. She updated at all times as to the status of our refi. Always professional and curious to our needs. I will definitely refer Guaranteed Rate and Jolene to anyone needing loan services. Thank you for all your help.

Todd Z. – Oviedo, FL | Dec. 2014

Jolene was amazing, always quick to respond and fantastic to work with.

Jacqueline B. – Longwood, FL | NOv. 2014

Jolene was such a big help to me as a first-time home buyer. She was always available to answer any questions or explain any documents she was sending to me. She did a great job of breaking down the numbers in a way that I would understand. I liked that she asked me for the majority of the necessary loan documents up front, because it just made the whole process smoother and easier. She always made herself available, and I really appreciated that. Jolene was always upfront and honest with me,...

Tyler B. -- Milton, FL 6/30/2014

Everything was good. Jolene was great to work with.

Fred H. -- Orlando, FL 4/22/2014

Hey, check out this amazing review from Jenelle about Jolene! “Guaranteed Rate and Jolene Moes were amazing! I can't say enough great things about my experience with this company. Jolene made the home lending process very easy and straight forward. She helped me every step of the way and had great communication daily through email, text and phone. She was genuine, honest and hardworking!”

Jenelle H. -- Orlando, FL – 5/2013

Hey, check out this amazing review from Christi about Jolene! “All I can say is WOW! I just closed on a home with Jolene Moes and have nothing but fantastic things to say about her and her team. They made the process so simple with checklists, frequent updates, reminders and 24/7 availability! I saved so much money due to the great rate Jolene was able to get me! Even the title company was impressed with the rate and how smoothly everything went. Two thumbs up, five stars, and I'll be sure...

Christi M. – Jacksonville, FL – 4/2013

Hey, check out this amazing review from Brian about Jolene! “Jolene was one of the best professionals we've ever worked with and we even created a friendship out of it. Thank you, Jolene, for a great experience!”

Brian T. – Burke, VA – 2/2013

Hey check out the glowing review from Colette about Jolene! “Jolene Moes was absolutely amazing helping us close on our new house! She is so professional, prompt, and organized! My husband and I are both in the military and have very hectic schedules,so it was such a relief to have her help in this whole process.I will definitely recommend her in the future!Our real estate agent also said she was the BEST lender she's worked with.THANK YOU!"

Colette M. -- Jacksonville, FL -- 01/2013


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Jolene interview Q&A

Who is your typical customer and what questions do they typically have?
My typical customer is a first -time homebuyer on all types of loan programs ( i.e. Conventional , FHA, VA ,Jumbo) Their typical questions range from APR, loan program descriptions, an appraisal versus a home inspection , and underwriting/loan approval process. Before I begin any process with a customer, I address all these questions to ensure they have a full understanding of each topic.
What advice would you give new or first time home buyers?
First, I always advise my first time home buyers to get pre-approved for a mortgage before they shop for homes with their real estate agent. Find a mortgage lender (trust lender referrals from the realtor family or friends) that is willing to educate them about mortgage financing, to guide them every the step of the way and is committed to ensuring a smooth/organized loan process and a timely closing. Lastly and most importantly, I advise them to be patient and flexible with both the home-buying and loan process and when in doubt, ask questions!
What can borrowers do to insure a smooth mortgage underwriting process?
Provide as much requested documentation upfront in loan process and ASAP after time of loan application .Employing this method will definitely ensure a smooth underwriting process and a loan approval with minimal \"conditions\" ( i.e. need for additional documentation etc.) .
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in the Midwest in a family of 10 children! I was raised to have a very strong work ethic and moral values. After graduating from Marquette University (with a degree in Business/ Finance and Pre- Law), I moved to Florida and began my career in the mortgage industry (13 years and counting)!
Tell us something that makes you unique or something wacky, yet interesting about you?
Along with being a mortgage loan officer, I was a caregiver for 11 years to my Grandma who lived to the age of 102!!!! Being a care giver was one of the rewarding experiences of my life!

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