GuaranteedRate - Mortgage Company

Natasha Robinson

VP of Renovation Lending
320 W. Ohio St, Suites 1E & 410, Chicago, IL 60654
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NMLS: 332074
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TestimonialsCustomer testimonials Read more

Natasha Robinson was amazing. I tried to deal with 2 other banks for a loan and the experience was not as good. I was able to always get in contact with Natasha and she was always available for me to talk to her.. well done!!!

Michael R. | December 2017

Great customer support, fast service, real-time feedback. Would recommend to everyone!

Messekede Montchebi, Chicago, IL

This whole process was smooth from the beginning to end less stressful than the last loan company we went through before Natasha Robinson and her team were very helpful and attentive through everything they responded to questions and our needs very quickly. I definitely will be using you guys again Thanks for everything.

Keith Russell, Chicago, IL

From the very beginning, Natasha Robinson demonstrated professionalism, confidence and integrity. I felt she had my best interest at heart. She was relentless in obtaining information and making things crystal clear to me. Thank you Guaranteed Rate for having the insight to partner with such a remarkable individual.

Lynn Wright, Chicago, IL

Natasha was amazing to work with. She was very helpful and was prompt when responding to any questions or concerns we had. We never imagined getting this far. Natasha helped us make this possible! We couldn't have done this without her.

Dorothea J. | October 2017

Natasha was amazing. Her communication and knowledge of this process simply made it easy compared to purchasing my first home. I couldn't believe after submitting docs how quickly I was approved. Almost did not believe it! THANK YOU GREATLY to Natasha and team!!

Ashley J. | October 2017

An awesome experience. Natasha and her team was the best.

LaTosha L. - Chicago, IL

Natasha and her entire team were wonderful, professional, fast, and efficient!!!!

Lola H. - Chicago, IL

You guys made my experience a very great one, I have been recommending Guaranteed rate to everyone. Thank you so much.

Ieasha C. | August 2017

Natasha Robinson is definitely an asset to Guaranteed Rate, she is passionate about what she does and always goes the extra mile to ensure a smooth loan process. The rest of the Guaranteed Rate team are also to be commended.

Janice J. - July | 2017

My wife and I were a little overwhelmed at first but Natasha Robinson helped us by reassuring that everything would be ok. She made the process easier for us and we really appreciate the hard work late nights and dedication she displayed to keep us on track step by step, all the way to closing. I am truly grateful! Thanks for everything Natasha Robinson. My wife and I are looking forward to doing business with you again in the future

Keith B. | 07/18/2017

My loan office Natasha Robinson was very knowledgeable, hands on and was able to get me a GREAT RATE. :).

Rhonda B- Chicago, IL

Natasha was the best. Quick to the point and got the process rolling fast.

Oluwakemi A- Chicago, IL

Natasha Robinson is absolutely amazing. Her knowledge of mortgage programs and options is unprecedented. Natasha streamlines the mortgage process, which can be quite confusing and challenging. She kept an open line of communication with me, so that I always knew where we were in the process and what the next steps would be. Natasha made my dream of owning this amazing home come true expeditiously. I will certainly refer Natasha and utilize her in the future for all of my mortgage needs. She is...

Jennifer B. | Chicago, IL

Everyone worked as a team, always available, return calls in reasonable time. Very knowledgeable and helpful from start to finish.

Sirena W. | 06/01/2017

It all worked out, so I'm happy. Natasha was effective and efficient.

Ayanna C. | 05/08/2017

Natasha Robinson my loan officer was there for me the whole time when every I needed her. She and her team made this process as easy as it can get. I was told by my friends I was lucky I told them no I had a good team that my loan officer surrounded me with. The icing on the cake was when my realtor told me that loan officer normally doesn’t come to the closing but she was there. I truly thank Natasha Robinson.

Lavaric W. - Chicago, IL

"The entire Guaranteed Rate team I worked with was helpful and professional and made my loan process move smoothly. Thanks to the entire team!”

Shelia A. - Chicago, IL

Natasha Robinson and her team made this process seamless! Her knowledge of this field is extensive and it really helped move the process along smoothly. I would definitely recommend GR to friends. Natasha and her team have already closed deals for friends I have recommended to her. Thank you! Best loan experience I've had thus far.

Tiana M., Chicago IL

Natasha and her team were fabulous!! They were friendly, professional. efficient and went above and beyond for us. We had to switch lenders and Guaranteed Rate got it done. Thank you for making us first time homeowners!!!

Ashley H. - Chicago, IL

I would like to commend your Lending officer Natasha Robinson. She helped me through a very difficult transition, I will highly recommend Guaranteed Rate because of her and the crew that helped me through my purchasing my unit. I'm very happy with the outcome. Thank you!

Gail H. - Chicago, IL

Getting a loan through Guaranteed Rate was a dream come true. My loan officer made me feel very confident throughout this whole process. She was patient, understanding, and considerate. I would like to thank you guys for for all of your support!

Areka W. - Chicago, IL February | 2017

Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!

Janis M., Chicago, IL

I just wanted to say thank you for taking such great care of our client, Joseph G. You were very patient, understanding, thorough and most importantly professional throughout the process. This was not an easy loan to close but I am grateful that Guaranteed Rate found a way to see it to the closing table! I look forward to working with you again in the near future.

Caroline O., Independent Broker

Natasha and team were amazing, helping us close quickly. The professionalism she and the team demonstrated was unparalleled. I will definitely go to Natasha for my mortgage needs in the future!

Malcolm A., Chicago, IL

You guys were quick and efficient I would recommend you to anyone that is looking to refinance. Thank you for everything!

Joaquin Z., Chicago, IL

It was such a pleasure working with Natasha and her team. They made it so easy for me to obtain my home loan. When I thought there was no hope Natasha made me feel different. Thank you!

Kimberly S., Chicago, IL

Everyone was great especially Natasha and Makena, but everyone was great. Thanks for everything!

Sheila S., Chicago, IL

Natasha was on top of everything. She was very professional and knowledgeable. I would definitely use Guaranteed Rate again.

Serrater C., Chicago, IL

Natasha was very helpful through my home buying process, being that this was my first experience with buying a home. She answered all of my questions and further explained all uncertainties. She and her entire staff always responded in a timely manner, and even addressed my after hour calls and emails. To top it off, they were very personal throughout this entire process, and I appreciated that so much.

Jasmin W. - Chicago, IL

My loan representative, Natasha Robinson was a true joy. She explained everything thoroughly, and helped me very patiently all throughout the process.

Jennifer K., Chicago, IL

Natasha and her Team made me feel like family.

Tiana H., Chicago, IL

This was one of the best experiences I have ever had when conducting business. Natasha was great, always accessible and explained the process every step of the way. She worked extremely hard and always kept me in the loop about any perspective setbacks and additional potential credits. It was a very pleasant experience!

Kenyon G., Chicago, IL -8/11/16

Natasha Robinson was phenomenal! She was extremely efficient and professional. She was always available for questions or any concerns. The loan process was very easy and very fast. Without Natasha and Guaranteed Rate I do not think we would be living in our dream home. Thank you to Natasha and her team.

Nabulungi P. Chicago, IL

Natasha and team were efficient. It was a pleasure working with organized professionals. I will definitely recommend Guaranteed Rate to my friends!

Catina S. Chicago, IL

Natasha Robinson was able to get my loan approved in less than 3 weeks after I had gone to 3 previous mortgage brokers! Natasha was very professional, knows what is needed to get your loan approved and manages your expectations very well. Thank you Natasha and Guaranteed Rate for helping me to purchase my new home!!

Milton B., Chicago, IL

Natasha Robinson was great to work with during my loan process!

Cesar R., Chicago, IL

Natasha was amazing! I would not have completed this process without her and her guidance. She answered every question and is very customer service-focused. I will definitely do business with Guaranteed Rate in the very near future because of my experience with Natasha. I am now an African American millennial woman, first-generation, first-time home buyer and she (and Guaranteed Rate) made that possible!

Diamond G. - Chicago, IL

“Natasha and her team made the process easy. Everyone was very helpful and pleasant! I would definitely use their services again in the future!”

Nanaia K., Chicago, IL

Natasha Robinson! Omg keep her and have her train your new officers. She was phenomenal start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend do her and her whole team anytime someone is looking for home loan products

Tracie C. - Chicago, IL | Jan. 2016

During my time trying to obtain a home I had 3 loan officers including Natasha Robinson. I first started the process with Guaranteed rate and was very dissatisfied. I later changed loan companies only to be denied a loan by a company that did not follow through on anything promised and was about to give up. When I can back to GR I was apprehensive, but Natasha and her team are extremely professional and know what they are doing! They are extremely responsive and I couldn't have been any happier...

Roberto R. - Chicago, IL | Dec. 2015

Natasha was willing to research products for down payment assistance even though I closed a 203k loan. I can honestly say that the entire team worked cohesively to help close my deal! They were superb! I would recommend Guaranteed Rate to anyone trying to close a renovation loan--very quick and very knowledgeable staff. Very impressed.

Ashley L. - Chicago, IL

Natasha’s friendly customer care and dedication of getting the job accomplished impressed us the most.

Helen D. – Chicago, IL

Natasha was phenomenal from the start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend her and her whole team anytime someone is looking for home loan products.

Tracie C., Chicago, IL

Natasha Robinson was the best loan officer I ever had. She pays attention to every details and keeps her clients in the loop every step of the way.

Jennifer J., Chicago, IL

The team that worked with us to get our loan were very professional and efficient. Natasha R. and Paul D. were very specific with us regarding what documents were necessary in order for us to obtain a loan. They always made us feel comfortable and we knew if we had questions that we could ask them. Because of Natasha's knowledge, diligence and professionalism, I will be sure to recommend Guaranteed Rate to those I know. I’m so pleased to have worked with you!

Thomas M., Chicago, IL

“During my time trying to obtain a home loan, I had 3 loan officers. Natasha and her team are extremely professional and know what they are doing! They are extremely responsive and I couldn't have been any happier with the service I received. Thank you for making our dream a reality and getting our family into our new home in time for the holidays!”

Roberto R., Chicago, IL

“Natasha Robinson is amazing! She worked so hard around the clock for me and my family so that we could close in short period of time. She was very competent, professional and easy to work with. I felt like I - along with my needs and wants mattered to her.”

Glen M., Chicago, IL

Natasha was very helpful from start to finish. She was able to get my loan CTC within 10 days. I highly recommend Guaranteed Rate!

Tirell H. - Chicago, IL

About Natasha

I entered into the mortgage industry about 13 years ago because I honestly just needed a job. I started in the closing department and was eager to learn more then I became a loan processor which I did for over 12 years. During my 12 years of processing mortgage loans, I had the opportunity to work on many loans for clients and learn a lot about the guidelines and the flow of how mortgage loans work. In October of 2015, I realized that there are so many clients who need my assistance that my true strength was to be a VP of Lending, which is when I became a full time VP of Lending.

I entered this business because I am very passionate about real-estate and it is my privilege to offer all my clients an excellent home buying experience regardless of the client's purchase price or income status. I love what I do and I work really hard to get my deals closed within the time frames expected. I have been a buyer, a seller and a landlord so I know the importance of every role in this industry and I do my best to offer excellent customer service to all my clients. I offer FHA, VA, Conventional, Jumbo AND Renovation Loans (FHA 203K and Home Style Renovation) and I also offer the Down Payment Assistant Programs available as well as IHDA and the City of Chicago Down Payment Assistance Program. I study guidelines and I am current on updates within the industry, which include guidelines changes.

I graduated from Chicago State University where I obtained my Bachelors in Finance. I obtained my MBA from Keller Graduate School of Management. I am also a graduate of Goldman Sachs 10,000 Small Business.

I am a member of Sigma Gamma Rho Sorority Inc. I am married and have two children. I love traveling to Las Vegas and Miami when I have free time. I was born and raised in Chicago, IL. I spend most of my time working and taking my son to baseball.

Natasha interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
6/30/2016 21:29:49
How long have you been in the mortgage business? What awards have you won?
I first request that my clients complete my online application at This gives me the opportunity to know a little bit about the client as it relates to employment, credit score, assets, etc. Once I retrieve the application, I then call the client back and advise them what they qualify for and answer all their questions. We then complete the pre-approval process and I will issue a pre-approval so they can begin their search.
Tell us about a mortgage product that consumers may not be aware of?
The advice I would give a new or first time home buyer is to do a little research on your loan officer. Make sure that you choose one that is available the times you are available and one who offers multiple products. When you are searching, you may find a property that is ready to go but you may also find one that can use a Renovation loan. You want to work with someone that offers everything so that way you don't have to keep pulling your credit and starting your process over. Be sure your loan officer is knowledgeable on the products and services they are offering and most importantly, ask how many of these loans your loan officer has closed. This will let you know how much experience the loan officer has.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
In order to ensure a smooth mortgage underwriting process, most importantly, buyers should set aside time to get their loan officer all the required documents for a very clean loan approval. Borrowers should be honest with their loan officers as it relates to anything that can affect their loan to prevent last minute delays and to allow the opportunity to explain any unique situations to the underwriter in the form of a typed and signed letter. In addition, during this process buyers should NOT have their credit pulled, purchase anything with credit, all credit obligations should be paid on time and there should not be any changes made to their assets without discussing with their loan officer.
What provides you with the most satisfaction in your job as a Loan Officer?
I grew up in Chicago, IL. I graduated from Our Lady Of the Westside Precious Blood grammar school. I attended Holy Name Cathedral High School until 1994 when they closed and graduated from Holy Trinity High School in 1995. I ran track in high school where I place 2nd in State for the 100 meter hurdles and I also ran for SIU Carbondale and Chicago State University. I graduated from Chicago State University in 2000 and I graduated from Keller Graduate School of Management in 2015.
I am very passionate about what I do and I go above and beyond for my clients. I fight for my clients and I don't take no for an answer unless the head of that specific department confirms it can not be done. I spend as much time as it takes to get my deals closed. Although I can NOT do every deal, I certainly try. I don't believe in DEAD loans the difficult ones are just DELAYED until I can find a solution for the client.

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