Dianne Crosby and team went above and beyond to make this happen for us. Awesome service and a show of DWIT (Do What It Takes).
We came to Guaranteed Rate because of Diane Crosby. We have worked with her in the past and were very satisfied with the loan we closed and the customer service we received. We had another great experience this round.
All the staff are amazing. They made the process so simple and smooth.
Dianne and her team were great. Everyone was very prompt and responsive. I know it was a great effort to get everything done on a tight deadline.
Our particular loan scenario was very complicated-- My father-in-law bought our house all cash in February, because our equity was tied up in another property. We sold the other property and paid him back half. He then deeded the property to us, and we had an unsecured note in place with him to be repaid once we got a loan. Little did we know, this approach set us up for some significant challenges getting our loan. 1) We were still within the 6 month seasoning period, so no cash out refis were...
Dianne and her team were on the ball! On top of each step, and fast! I've already given her name out to two people!
Dianne was great in helping to get my loan process completed and approved from beginning to end. Krissy and Karen also were wonderful in helping me with my questions along the way. I would definitely recommend Guaranteed Rate to my friends.
The whole team did a fantastic job on my refinance. Rita especially went the extra mile to make sure the process went as smoothly as possible and she always responded promptly. I appreciated her hard work and positivity. I also really appreciated Adrian's assistance with recording the transfer deed. Thank you so much!!! I would highly recommend Guaranteed Rate, and have already recommended it to a friend.
Knowledgeable, friendly, accessible people. A fine experience.
Dianne Crosby and her team at Guaranteed Rate did an excellent job with getting my loan funded. Communicating with them was easy and any issues that arise was resolved in a prompt professional manner. Thank you Dianne for getting me my loan.
Not the easiest process to go through, but I felt like Team Dianne really helped me understand everything, and had my back throughout the whole experience. Thank you for your support!
Dianne Crosby and her staff were completely professional, focused, attentive, proactive, and helpful throughout the entire refinancing process. They answered all of our questions promptly, and they were unfailingly polite and courteous. We will use them if we refinance again, and we'll most definitely recommend them to our friends.
Dianne, Adam and their team were knowledgeable, efficient and always available to discuss questions or concerns regarding our loan process. We appreciate all their help in getting us into our new home. Thank you!
Thank you for the extra effort in helping us close our home in such a short period! You all were fantastic. Couldn't be happier.
This was the best experience I've had with refinancing my home and the fourth time I've done it!
Dianne Crosby and her team were a delight to work with - great, courteous and prompt service!
I continue to have peace of mind in my home, thx to you. Warmly,
You did a great job for us and we will definitely be coming back to you in the future. Cheers,
I first met Dianne some years ago when the housing market crashed and we were looking for advice on what to do with our mortgage. Dianne gave great advice, explaining the pros and cons of each course of action. Later, she re-connected with us when she moved over to Guaranteed Rate, just when we were looking to combine our first and second mortgages. She gives excellent customer service and the whole process was fairly painless. Guaranteed Rate sets up everything for you- the appraisal, the...
S K. 2/23/2016
All Dianne, all the time. Worked with her several times now and she is consistent at being AMAZING! This woman is your "partner" in home financing. Dianne and her team are strategic, extremely knowledgeable, impeccable listeners & problem solvers, communicative, and great at setting expectations - because, her goal is to help you achieve yours, and she follows through - or she'll tell you upfront she can't. She is highly regarded by Real Estate Agents as well. A solid 10 if we had the option, I...
Jennifer R. 2/14/2016
Dianne is a true professional. She was an incredible help to me in orienting me during my first home purchase and instrumental in closing my loan. My first meeting with Dianne was on a Sunday. She was direct and to the point. I've been in my home now for a couple weeks and I can't thank Dianne enough for her hard work. I would recommend Dianne to anyone who is looking for a Mortgage.
Dianne is simply amazing. I contacted her on a Sunday afternoon, based on Yelp reviews, not expecting a response till Monday. I was in a bit of a panic since this was our first time buying property in the Bay Area (we are relocating from Chicago) and I could see that the market moves at the speed of light. Luckily, Dianne does too. Not only did she write back that afternoon but she also led me through the whole prequalification process that day and got me the preapproval letter I needed to make...
Karen T. 1/15/2016
Dianne was introduced to us by our realtor. She is professional, has a wealth of knowledge and experience in the industry and is a real pleasure to work with. Everyone on her staff went out of their way to make the process easy. I will use her again and have recommended her to others.
Ann S. 4/21/2015
Dianne made the intimidating process of getting a mortgage for a first-time buyer like my wife and I, as painless an experience as one could hope for. She and her staff were always very direct with what they needed and why they needed it and explained more when we had questions. As if that weren't enough, she also reached out to us about refinancing multiple times when the market dictated it and worked for us to get the best rates we could, putting our monthly payments at 10% less than those...
John P. 2/24/2015
We worked with Dianne for our refinance and had an excellent experience. Dianne and her team were very helpful, quick and easy to communicate with, and saved us a lot of money on our mortgage. There was a hiccup along the way that was my fault and Dianne and her team made it look easy to fix. I would definitely recommend Dianne and her team!
E and J. 12/25/2014
Dianne Crosby is fierce. My wife and I contacted her to see what our options were for buying a house. Five months later, we were sitting in it. She tells you what information she needs at every step of the process. She is detail oriented and focuses your attention on all of the elements needed at present. She got us a great rate but even deeper than that, she gave us a realistic idea of what we could afford.Dianne acts fiercely on behalf of her clients and her co-workers are just as...
Dimitri M. 12/17/2014
Dianne helped us get our mortgage when we bought our house in 2007. Since then we had contacted her about refinancing, but for various market reasons we could not. But Dianne kept us in mind and contacted us when things changed. From there we smoothly rolled to our refi. Dianne and her team did a great job of shepherding us through the process. Everything was done by phone and email and we ended up with a great deal.
Andrew S. 11/18/2014
I have been working with Dianne and her team for over five years through multiple deals- selling, buying and through exchanges. During my first buy she was able to explain everything to me in a way that a first time home buyer could appreciate, especially with real estate being a little intimidating for the first timer. She always responds promptly and her reputation definitely comes into play when a seller has multiple offers to choose from. Having a pre-approval letter from Dianne shows the...
Jeremy R. 11/1/2014
I very much appreciate everything Dianne and her team has done for us. We were purchasing a 2nd home in the bay area. Our complexity was that we are living in China and has to work through tough time zones. Our first lender completely dropped the ball and we had very little time to close the deal. Through all the challenges, Dianne and her team was able to help us meet the deadline and we were able to get the loan through (at a better rate!) within less than 2 weeks. Outstanding effort and I...
Dq L. 10/8/2014