Matt Carr and Theresa Bui were OUTSTANDING to work with the entire time. We had a somewhat complex and drawn out situation with a Hubbard clause, but from the inception of our application through the closing Matt and Theresa were responsive, consummate professionals. We were so impressed with them taking our calls at practically every hour of the day, responding to emails within minutes, and, most importantly, getting it done! They both showed a true “bias for action” and their customer...
Doug S. | September 2018
Matt and his team were very quick and efficient during my refinance process. They answered any question that I had with a quick response. I was thoroughly impressed with the overall process.
Carlin P. | August 2018
Working with Matthew Carr and the rest of the team was simple. The user interface on the web made document loads easy and quick. I did appreciate the straight forward approach the loan officer used without sugar coating. I also appreciate that he woudl escalate to the specialist on his team when he did not have the information I would ask. All n All it was about as pleasant of an experience that home buying could be.
Matthew H. - May | 2018
Matt Carr was excellent! Very responsive, helpful, and easy to work with. I appreciate him thoroughly answering all of my questions (as a first-time home buyer, I had a lot!) and being available at all hours of the day and on the weekends. I shopped my rate around and got some competitive offers, but because of my awesome working relationship with Matt I wanted to give him the business if he was able to beat the other offers I'd received. He was able to do that and then some! On a scale of 1-10...
Gillian A. | July 2018
Matt Carr and the rest of the staff at Guaranteed Rate where fantastic. They were great to work with, always accessible, professional and very helpful throughout the entire process. My wife and I will certainly recommend Guaranteed Rate to friends and family and hope to use them again in the future.
Ross G. | July 2018
Great, fast support. The loan officer and his team walked us through every step. Thanks!
Ronald H. | June 2018
As a first time home buyer the was a great experience. Very helpful staff and quick to respond when I had questions.
Jason S. | June 2018
Matt and his team made every step of the process easy and worry-free. As a first time home buyer and not having the benefit of a face to face meeting, communication was the most important thing for me. Matt and his team were always quick to respond with any questions I had and they were always on track with the closing timelines. My realtor, who has a ton of experience but had not worked with Guaranteed Rate, said the team was fabulous as well. I would 100% use Guaranteed Rate again in the...
Zaki A. | May 2018
My loan officer Matt Carr, really listened to my concerns and was able to me get exactly what I needed. He answered all of my questions promptly and always kept me informed along the way. The rest of the team helped me along the way no matter how many times I called. It was a great experience. Closing was very convenient for us. They came to our house in the evening so my husband and myself did not have to miss work.
Richard J. - Frankfort, IL | FEB 2017
The whole process from start to close was easy and simple. Absolutely the best, and everyone involved kept me in the loop and informed.
Jeffery K. - Cutler Bay, FL | NOV 2016
Matt Carr lead the way and all others that I was involved with were awesome. From start to finish, I was always kept apprised of where the process was at. I can not thank all of you enough. This refi was something that had to get done and Guaranteed Rate made it happen. THANK YOU!!!!!!
William B. - Chicago, IL | OCT 2016
Everyone was very helpful and made me feel at ease for my first property buying experience!
Elizabeth J. - Chicago, IL | OCT 2016
I wanted to take a minute and send a sincere thank you to Matt and his team at Guaranteed Rate. Matt did an outstanding job for me and I appreciate all of his hard work. He has a great team and I know all of them will continue to have the appreciation of their future customers.
George M. -Lacey, WA | JUL 2016
Matt Carr was fantastic - very professional, highly responsive, and knows how to get things done!
Timothy N. -Weatogue, CT | JUL 2016
Matthew Carr was an excellent loan officer to work with. Probably the best I've dealt with. His professionalism and quick response times were vital and ultimately what made this an enjoyable experience. He was so easy to get a hold of which really makes a difference. Some lenders take days and weeks to get a hold of. Also most importantly he did a great job keeping up to date and informed every step of the way. I would highly recommend him to any of my network of friends and family.
Charles S. – Washington Township, MI | JUN 2016
You have completed 4 loans for me and I am happy to come back next time.
Alexander K. – Sarasota, FL | MAY 2016
From day 1 to closing day, and even after as I just received a gift basket in the mail, Matt Carr has been the utmost professional Loan Officer I have ever worked with. After years of horrid service from other Loan Companies, Matt was able to provide excellent service to me. I will recommend Matt to all of my military friends, and family. Anyone in the market should definitely contact Matt.
Daniel O. – Moreno Valley, CA | MAY 2016
Great appreciation and thanks from both of us, the whole team at Guaranteed Rate was a pleasure to work with. Quick to response and an answer every time we needed one. Thanks again to Matt Carr and his team.
Michael B. – Largo, FL | MAR 2016
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. The last loan took more effort on Matt's part then usual as well, and we are thanknful that Matt kept it going and drove it to completion. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. - Danville, CA | Dec. 2015
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. – Danville, CA | DEC 2015
Mathew Carr and his team are the nicest and most helpful people I have ever had the pleasure to work with. Explained everything to me so I would understand the best I could. The team was beyond being helpful. They were amazing!
Michael B. – Carol Stream, IL | OCT 2015
Matt Carr did a really good job of keeping us informed and working with us through the process.
Gregory R. – Lincoln, DE | OCT 2015
Matt Carr is exceptional, he works professionally and with etiquette. Made the experience understandable, and a pleasure.
Safet S. – Chicago, IL | Aug. 2015
Matt is very professional and friendly.
Erik V. – Margate, FL | Mar. 2015
Matthew Carr is a fantastic agent. It was so different to work with him compared to other Mortgage companies, that I will recommend him to anyone who is interested in a Mortgage.
Magdalena K. – Cary, NC | Feb. 2015