GuaranteedRate - Mortgage Company

Michael Pond

Producing Branch Manager
13777 Ballantyne Corporate Place, Suite 335, Charlotte, NC 28277
Contact Michael
NMLS: 108672
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TestimonialsCustomer testimonials Read more

Thank everyone for their professionalism.

Sharon S.

All about the loan officer - Michael Pond. He made the process easy and was beyond helpful when I needed it.

Benjamin M.

Mr. Pond knows exactly what he is doing and his team is excellent.

Carl and Leslie C.

Michael was quite responsive and confidently answered all of our questions promptly throughout the entire process.

Shawna S.

Michael Pond and the rest at were very responsive and answered all of my questions. They made it so easy! Awesome Teamwork!

Elizabeth C.

Michael Pond is a man of integrity and he made the transaction a smooth one.

Matthew H.

Very professional, start to finish. Each step was explained and executed.

James E.

Michael and his team did a fantastic job. They were very responsive to any questions we had through the process.

Eric B.

The process was easy. Communication was good. The employees were excellent.

Christopher C.

Great people!

Hazel R.

We had a bad experience with another company and Michael and the team at Guaranteed Rate were the exact opposites. They kept us informed every step of the process. We would gladly use them again

Christopher C.

Michael Pond was always courteous and helpful with Us. It was a pleasure working with him and his staff.

Darren L.

The Michael Pond team was informative and worked hard to resolve a few special issues that arose during the process. Thanks!

Barry P.

Thank you Michael and team for working so hard to get our loan processed. It has been a pleasure working with you and I will definitely tell others about you.

Darren L.

I have been through about 6 purchases and refinances, by far the best experience yet. Everyone was very helpful and knowledgeable. Good experience.

Jeffrey M.

Michael Pond and his team made it very easy with the procedures and steps we had to go through . Michael Pond customer service was over the top. He made sure we were completely satisfied with our loan process. He demonstrated the values that the company promotes and stood behind the mission on what guaranteed rate is based on . His drive for perfection is infectious that it spills over on his team. Thank you Michael and team for a great experience. We would definitely recommend guaranteed rates...

Sandy and Clay C.

Michael was excellent throughout the process and made sure we closed on time after several building delays. He went above and beyond and we are truly grateful.

Fernando M.

Great loan officer!

Barry P.

Great job Michael.

Peter A.

Michael Pond was very helpful and friendly. He always answered our calls promptly.

Richard R.

Audra and as always Michael pond are First Rate! Will recommend and use again.

Clayton B.

Michael Pond was extremely responsive and professional to our needs and concerns. Through no fault of GRate, there were difficulties with a builder but Michael was steady and calming. He didn't have to be but he was. I don't have enough adjectives to describe how pleased we are with GRate and specifically Michael Pond and his team!

Ronald H.

Michael Pond and his team were absolutely awesome to work with throughout the process!

Mark S.

I just wanted to take a minute to thank each of you for your help in getting our mortgage loan approved and finalized. Closing went smoothly yesterday, and Melissa and I know that is due to your support. We are excited about moving into our new home. Bring on the boxes!

Trent F.

I love working with Michael Pond as always and would do the same in future if i had to re-finance again. Thanks!

Venkatapathi P.

Michael Pond and his team were very professional, responsive and well informed. I did not worry a bit with Michael at the helm. Thanks for funding our home!

Blaire M.

The Loan Officer, Michael Pond, was very helpful throughout the process. Thank you!

Malloy M.

This was my 4th Home Loan and Michael Pond was the most responsive individual that I ever worked with buying a home and securing a loan. Great job to the entire team

Edward S.

Mr. Michael Pond was great; he helped us through everything. He is one in a million!

Carl C.

Michael Pond is exceptional. We would not be living in our new him if it were not for Michael's efforts. He made himself available 24/7 & went above and beyond for MONTHS. This was by far the best experience we have had in purchasing a home. Michael and his team relieved all the stress. Thank you again.

Brian P.

This was the easiest process i have been through..everyone was super nice!!

Candace N.

The process was very smooth even after the deal for the first house we were trying to buy fell through. Guaranteed Rate and Michael Pond made the mortgage part of buying our new house the least stressful part.

Stephen F.

Michael Pond and staff made the process so seamless that it was a pleasure to finance.

Loyle S.

My wife and I would like to personally thank Michael Pond and Jennifer Henthorn for their support. They made the entire loan process seamless and we will not forget them. Kudos!

Michael Y.

The whole process was very easy. No stress for me. Thanks to all of your team.

Mark J.

As long as Michael Pond is leading the process, I'd use them again. Very easy to work with, and communicate with!

Jeffrey R.

Michael Pond and his team went above and beyond to expedite my loan/closing. I wouldn't hesitate recommending him/them to anyone looking for a phenomenal loan experience!

Michael Z.

They were great at keeping me in the loop and letting me know what to expect and when. They made the process easy and straight forward.

Kelly G.

Made it so easy to get mortgage without going to a office.

Bruce M.

Our loan officer Michael Pond & his team made the process carefree & easy. The communication during the whole process was great. They kept us informed throughout & responded to each email or phone we made or sent. We would definitely would recommend Guaranteed Rate.

Jeff C.

Michael Pond and his team ROCK!!!

Dwayne W.

Michael Pond and his team made the loan process easy. They communicated every step and answered questions and concerns promptly. Thank you.

Jayme K.

Michael Pond and his staff were great to work with. They were all so knowledgeable in all aspects throughout the loan process.

Kevin B. -Charlotte, NC | MAR 2016

The process went so much smoother than I anticipated and our Loan Officer was tremendous! I will definitely recommend Guaranteed Rate to my friends and family looking to get a home loan.

Scott E.

Guaranteed Rate was a God sent gist to my family and I. I am truly satisfied and am spreading the word about my experience and how wonderful my team was. Starting from Michael Ponds ,Jennifer Henthorn, Erin Miller, Sara Poole & Robyn Hoover you guys are truly a dream team the best of the best!!! I will never stop thanking you guys and your awesome work and praying for you all and your families!!! Hard working and honest people are the people that works at Guaranteed Rate!!!

Varanka D. - Cornelius, NC | MAR 2016

Everyone was very helpful! I appreciated the clear explanation and time taken to make sure we understood all details and the patience in answering questions! That was a big help!

Kevin B.

Everyone was very helpful! I appreciated the clear explanation and time taken to make sure we understood all details and the patience in answering questions! That was a big help!

Lena B.

It was much easier than expected. I did not think it would be that simple. I love that everything is done online, everybody who worked on our mortgage starting with Michael Pond were very professional, returned calls on time and did everything they could to accommodate our needs. Thank you very much! TV ads are true about GR customer satisfaction, it's excellent.

Maryna T.

Thank you Mr. Pond for all that you and your team of pros did to us our financing. My wife and I have nothing but praise for all of you especially for doing a VA loan in 22 days. That's nothing short of miraculous!! Congratulations on a job well done. We wish you nothing but the best in the future.

Edward W.

About Michael

Michael Pond has been originating loans for the past 26 years with lifetime personal production in excess of 500 million in home mortgages. Michael’s attention to detail and knowledge of the mortgage process insures his clients go to the closing table on time. This is what separates him from the competition. And that’s why his builder partners, homeowners, realtors partners and attorneys relay on him when deadlines are tight and loans are hard. Michael’s management style has established a vast network of relationships and that is why his business continues to grow each year. He is constantly looking for new programs that his clients can utilize to help them achieve both their long term and short term financial goals. He resides in Fort Mill, South Carolina with his wife Becky & 2 daughters. Michael enjoys cheering on the Carolina Panthers in his free time.


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