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Dianne and her entire team were very helpful and responsive. As a first time home buyer there were a lot of questions that I had and the entire team was very helpful and patient in explaining, sometimes multiple times, processes and timelines to help make sure that we close on time and smoothly. I can't thank them enough!
Karl T. - September | 2018
I really like the way Dianne think outside the box. She made it happen for me. Is something as a creative person that I would do. But I was somehow surprise that she had that ability. The one thing I think she can improved is the out of control fees. The bank doesn’t just charge you a whole nonsense made up fees but also charge you interest for the rest of your loan term. Dianne could clean that up for her clients.
Aleyda S. | August 2018
Dianne and the entire guaranteed rate team in Berkeley were fantastic. They took the time to understand the entire picture, and guide me through my first home purchase. Thank you for the hard work, I really appreciate it!
Kevin J. | July 2018
Dianne went out of her way to help me figure out a home loan option. She responded rapidly to email, even on weekends, and was able to provide me with a prequalification letter on a Sunday afternoon. She has an amazing team behind her (Shauna, Amy, Nasi, and Carmen) that helped me at various points in my home loan journey. They were all very patient with my questions and concerns. The process went smoothly despite the crazy amount of documentation required for mortgages these days.
Marian A. | June 2018
Dianne Crosby is outstanding! Thank you so much for everything your team has done for us!
Michael M. | June 2018
Dianne Crosby and her team were excellent. I am a very diligent shopper and knowing lending is a bit of a commodity, it made sense to have multiple conversation with different firms to find out who could provide the best overall experience when purchasing a home. I was pretty set on a path before talking with Dianne. Guaranteed Rate had been recommended to me by a few of my colleagues, but when I went online to see what I would quality for, I moved on because of the online questionnaire didn't...
Brad O. | May 2018
We worked we other lenders in the past, but Guaranteed Rate is by far more enthusiastic staff, with a better process and the tools to get loans closed quickly.
Eric E. | May 2018
Dianne Crosby and her team were awesome!
Bukola A. - May | 2018
Although the loan process is daunting (not because of GR), the GR team was helpful and responsive all of the way through. They were ready to fund on time so that we could close escrow quickly (21 days). Thank you!!
Michael B. - April | 2018
From our very first call, Dianne walked us through the process. She asked a lot of questions to get a clear sense of our financial picture, and let us know that she and her team would put together a loan package so complete that it would actually make our bid more competitive in the extremely difficult Bay Area market...and she was right! We entered a bid on the 7th and had the keys to our first home in hand 25 days later.
Dave and Sara W. - March | 2017
Our particular loan scenario was very complicated-- My father-in-law bought our house all cash in February, because our equity was tied up in another property. We sold the other property and paid him back half. He then deeded the property to us, and we had an unsecured note in place with him to be repaid once we got a loan. Little did we know, this approach set us up for some significant challenges getting our loan. 1) We were still within the 6 month seasoning period, so no cash out refis were...
Dianne, Adam and their team were knowledgeable, efficient and always available to discuss questions or concerns regarding our loan process. We appreciate all their help in getting us into our new home. Thank you!
Thank you for the extra effort in helping us close our home in such a short period! You all were fantastic. Couldn't be happier.
This was the best experience I've had with refinancing my home and the fourth time I've done it!
You did a great job for us and we will definitely be coming back to you in the future. Cheers,
I first met Dianne some years ago when the housing market crashed and we were looking for advice on what to do with our mortgage. Dianne gave great advice, explaining the pros and cons of each course of action. Later, she re-connected with us when she moved over to Guaranteed Rate, just when we were looking to combine our first and second mortgages. She gives excellent customer service and the whole process was fairly painless. Guaranteed Rate sets up everything for you- the appraisal, the...
S K. 2/23/2016
Dianne is simply amazing. I contacted her on a Sunday afternoon, based on Yelp reviews, not expecting a response till Monday. I was in a bit of a panic since this was our first time buying property in the Bay Area (we are relocating from Chicago) and I could see that the market moves at the speed of light. Luckily, Dianne does too. Not only did she write back that afternoon but she also led me through the whole prequalification process that day and got me the preapproval letter I needed to make...
Karen T. 1/15/2016
Dianne helped us get our mortgage when we bought our house in 2007. Since then we had contacted her about refinancing, but for various market reasons we could not. But Dianne kept us in mind and contacted us when things changed. From there we smoothly rolled to our refi. Dianne and her team did a great job of shepherding us through the process. Everything was done by phone and email and we ended up with a great deal.
Andrew S. 11/18/2014
I have been working with Dianne and her team for over five years through multiple deals- selling, buying and through exchanges. During my first buy she was able to explain everything to me in a way that a first time home buyer could appreciate, especially with real estate being a little intimidating for the first timer. She always responds promptly and her reputation definitely comes into play when a seller has multiple offers to choose from. Having a pre-approval letter from Dianne shows the...
Jeremy R. 11/1/2014
I very much appreciate everything Dianne and her team has done for us. We were purchasing a 2nd home in the bay area. Our complexity was that we are living in China and has to work through tough time zones. Our first lender completely dropped the ball and we had very little time to close the deal. Through all the challenges, Dianne and her team was able to help us meet the deadline and we were able to get the loan through (at a better rate!) within less than 2 weeks. Outstanding effort and I...
Dq L. 10/8/2014
Guaranteed Rate Office in Berkeley, CAHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!