All the staff are amazing. They made the process so simple and smooth.
Dianne and her team were great. Everyone was very prompt and responsive. I know it was a great effort to get everything done on a tight deadline.
Our particular loan scenario was very complicated-- My father-in-law bought our house all cash in February, because our equity was tied up in another property. We sold the other property and paid him back half. He then deeded the property to us, and we had an unsecured note in place with him to be repaid once we got a loan. Little did we know, this approach set us up for some significant challenges getting our loan. 1) We were still within the 6 month seasoning period, so no cash out refis were...
Dianne and her team were on the ball! On top of each step, and fast! I've already given her name out to two people!
Dianne was great in helping to get my loan process completed and approved from beginning to end. Krissy and Karen also were wonderful in helping me with my questions along the way. I would definitely recommend Guaranteed Rate to my friends.
The whole team did a fantastic job on my refinance. Rita especially went the extra mile to make sure the process went as smoothly as possible and she always responded promptly. I appreciated her hard work and positivity. I also really appreciated Adrian's assistance with recording the transfer deed. Thank you so much!!! I would highly recommend Guaranteed Rate, and have already recommended it to a friend.
Knowledgeable, friendly, accessible people. A fine experience.
Dianne Crosby and her team at Guaranteed Rate did an excellent job with getting my loan funded. Communicating with them was easy and any issues that arise was resolved in a prompt professional manner. Thank you Dianne for getting me my loan.
Not the easiest process to go through, but I felt like Team Dianne really helped me understand everything, and had my back throughout the whole experience. Thank you for your support!
Dianne Crosby and her staff were completely professional, focused, attentive, proactive, and helpful throughout the entire refinancing process. They answered all of our questions promptly, and they were unfailingly polite and courteous. We will use them if we refinance again, and we'll most definitely recommend them to our friends.
Dianne, Adam and their team were knowledgeable, efficient and always available to discuss questions or concerns regarding our loan process. We appreciate all their help in getting us into our new home. Thank you!
Thank you for the extra effort in helping us close our home in such a short period! You all were fantastic. Couldn't be happier.
This was the best experience I've had with refinancing my home and the fourth time I've done it!
Dianne Crosby and her team were a delight to work with - great, courteous and prompt service!
I continue to have peace of mind in my home, thx to you. Warmly,
You did a great job for us and we will definitely be coming back to you in the future. Cheers,
I first met Dianne some years ago when the housing market crashed and we were looking for advice on what to do with our mortgage. Dianne gave great advice, explaining the pros and cons of each course of action. Later, she re-connected with us when she moved over to Guaranteed Rate, just when we were looking to combine our first and second mortgages. She gives excellent customer service and the whole process was fairly painless. Guaranteed Rate sets up everything for you- the appraisal, the...
S K. 2/23/2016
All Dianne, all the time. Worked with her several times now and she is consistent at being AMAZING! This woman is your "partner" in home financing. Dianne and her team are strategic, extremely knowledgeable, impeccable listeners & problem solvers, communicative, and great at setting expectations - because, her goal is to help you achieve yours, and she follows through - or she'll tell you upfront she can't. She is highly regarded by Real Estate Agents as well. A solid 10 if we had the option, I...
Jennifer R. 2/14/2016
Dianne is a true professional. She was an incredible help to me in orienting me during my first home purchase and instrumental in closing my loan. My first meeting with Dianne was on a Sunday. She was direct and to the point. I've been in my home now for a couple weeks and I can't thank Dianne enough for her hard work. I would recommend Dianne to anyone who is looking for a Mortgage.
Dianne is simply amazing. I contacted her on a Sunday afternoon, based on Yelp reviews, not expecting a response till Monday. I was in a bit of a panic since this was our first time buying property in the Bay Area (we are relocating from Chicago) and I could see that the market moves at the speed of light. Luckily, Dianne does too. Not only did she write back that afternoon but she also led me through the whole prequalification process that day and got me the preapproval letter I needed to make...
Karen T. 1/15/2016