Working with Guaranteed Rate to obtain a mortgage loan was quite easy. The online system was easy to use to upload our documents, though sometimes some things did not copy over well so we needed to re-submit or provide an updated version. The staff was always prompt and in communication with us in a timely manner about anything we needed.
Jesscia M. | June 2018
Guaranteed Rate - nice job, no major hassles or surprises. John Grad and team were easy to reach and followed up whenever the situation dictated.Overall very good experience. Thanks!
Jim Earl and his team did a fantastic job with my loan, going above and beyond in many regards. Personalized service, fair rates, reasonable fees, just excellent service from everyone. Response time excellent, and the electronic submittals are very user friendly. It was a pleasure doing business with Guaranteed Rate and this team. Thank you.
From start to finish, Jim Earl and his team at Guaranteed Rate (Plantsville, CT) were hugely helpful to my wife and me as we mortgaged our new construction home. Jim helped us to fully understand our options, explained different scenarios, and kept us informed throughout the entire process. At one point, Jim took my weekend phone call, despite being away at his son's wedding! This speaks to the level of commitment and service they offer. Jim is well connected in our area's real estate market,...
Jim Earl and his team helped immensely to relieve the stress of the whole mortgage loan process. They answered all my questions patiently. They are an excellent team! Thanks so much!
From start to finish this personal team of mortgage professionals made the process seamless. Always 2 steps ahead of everyone else involved in the most patient and professional manner. I wouldn't dream of ever using another lender.
Simplest loan process I've ever been a part of!
Outstanding service very professional very caring understood my needs made it very easy throughout the application process and in the closing process. I highly recommend anyone for Guaranteed Rate
Jim Earl was wonderful to work with! Anytime I had a question--he and his staff was ready with answers. This was one of my most positive banking experiences EVER!!!
Amy Conklin and John Grad made this very painful process a breeze! The patience and professionalism that was shown blew us away. I will use Guaranteed Rate again for any future mortgage needs and will most certainly recommend them to anyone who is undergoing the home buying process. They were a pleasure to work with!
Jim Earl and his team made the process of refinancing very straightforward. We really appreciated the ongoing contact and careful attention to detail. This is the third time we have worked with Jim and feel very confident in his abilities and have recommended him to others.
Ron made the process smooth, quick, and easy! We couldn't have done it without him! Thank you to Ron and Guaranteed Rate for making our first home buying process a great experience!
Our agent was Mark Barrere. He talked to us about everything and explained it simply for us to understand everything. He truly cared and kept us informed at all times. always ready to answer my questions and always ready to help. He and Daniel did everything and were extremely helpful and very clear. I would definitely recommend Guaranteed Rate to my friends and definitely tell them about how great Mark has been.
Jim Earl and his team are outstanding. They are always there to answer any questions promptly. I recommend them to everyone. Love the online access and updates as to the loan process also.
My overall experience with Guarantee Rate was very good. Peter Marques and his team were efficient and helpful. They answered all my questions and made the ordeal of remortgaging less stressful. This is the second time I have used Guarantee Rate and should circumstances warrant it, I would certainly use them again.
Nate did an excellent job at helping me buy my first home! He was on top of every little detail and really helped make the process go as smoothly as possible. I can't thank him enough for being a key part of such an important process. Thanks Nate!
Alex B. - May | 2018
John Grad was awesome from start to finish. He's very knowledgeable and works hard to get you exactly what you need while making the home buying process go as smoothly as possible. The people that helped me at guaranteed rate were very knowledgeable and worked hard on my behalf.
Ron Klein was very professional and extremely helpful throughout the entire process.
Shannon L. -- Bristol, CT. 9/26/2014
We had a great experience with Guaranteed Rate which was due to the efforts of Stephanie Zakos. She made herself easily available throughout the process. I always felt like I could ask for clarification when I was unclear about something. She was incredibly supportive and I would recommend her to anyone looking to refinance or get a mortgage!
Sarah W. Woodbury, CT 2/2012
Mark Barrere was great with the entire process. Very knowledgeable and courteous. He even stopped by the house after we closed on it and made sure we were OK and didn't have any questions or concerns. He went above and beyond to help us and we are now his customers for life. Thank you Mark!