I never answer questionnaires but I want to really impress how completely satisfied I was with my entire experience. It was so simple and everyone was very responsive. I filled out something on Zillow and when Colleen G. Called me I already had an appointment with a broker scheduled. After speaking with her I cancelled my appointment. I had a preapproval in hand before the other broker my realtor suggested even called me back. Colleen G is amazing! Five star amazing!
Our loan process went extremely smoothly. We were warned to be ready to answer tons of questions on minute details of our finances, including transactions related to the actual home purchase, as well as to have to fax and re-fax (or send) the same documents multiple times. We did not experience any of that and our process from beginning to end was very pain free. I also thought our loan terms were fair given our financial situation/credit scores, etc. & so overall was very pleased with ease of...
John Grad and his team were very easy to work with. The online web-portal made it easy to upload required documents to close my loan. John and his team provided fidelity and support through a time of general uneasiness that made me feel comfortable with my decision-making process. Guaranteed Rate also made it easy to work with the Unison group whom aided me with my down payment to avoid private mortgage insurance premiums. All in all, Guaranteed Rate was easy to work with and I'd recommend to...
This was a very exciting, anxious, and what could have been overwhelming time for me. Everyone I had the pleasure of working with at Guaranteed Rate was patient and more than capable of walking me through all steps. It was a very pleasant experience.
To have phone calls returned as promptly as John Grad & Amy Conklin did was outstanding! I would text on weekends and after hours and they always responded to me. I have already recommended a friend of mine and will continue to send people your way. It was a pleasure and reassuring to work with a team like that. Thanks!
John and his staff are amazing!! We had been let down by a different company and we turned to Guaranteed Rate. They made the process easy. Our stress level was reduced drastically! John and his team handled everything from the beginning to the end resulting in us owning the house of our dreams. We can't thank them enough!
My loan officer was Dave Beckman. He was very quick to respond, patient, thorough, informative, and courteous. I ask a significant amount of questions and Dave never made me feel like I was a bother. He would respond to inquiries late into the evening to get me the answers I needed. I have already recommended him to several friends and co-workers and I will continue to do so. I am hoping to move again within the next 5 years and I plan on using Guarantee Rate again and that's because of Dave...
Jim and everyone on his team was wonderful! Answered all of my questions and did so with a smile. Made a very stressful time less stressful.
Jim and the rest of the loan team worked with me through some difficult and challenging issues that came up during the home buying process and were excellent in resolving the issues. Would definitely recommend them to others who are also looking for a loan or a refi.
I thought the process was very smooth and quick. I liked that Jim gave me his personal opinion on a couple of items. Kathy was friendly and responsive, Dori was good also. The only comment I would make was that when my file was handed off to the Dori; I got a little nervous because it took a couple days for me to receive an email and I knew that the closing process needed to be quick. However, once I reached back out to Kathy, she did a quick follow up. Thank you for making the experience a...
I recommend Mr. Peter. He always was interest in the process. He answered my question on time and was easy the steps to get the Loan approval. We are so happy with our new house. Thanks Mr. Peter and all team.
Sandra and Gabriel G.
Jim and Dori were very good to work with. The closing with Dennis was very easy, quick and he was a pleasure to work with. Everyone put in extra effort to make sure we were able to close in time despite some delays on our end. I would definitely recommend them to anyone!
Thank you Guaranteed Rate for giving me the opportunity of owning my first home. Peter Marques is a great loan office who was very thorough with the entire process. I will highly recommend peter to my colleagues for their next home purchase.
Outstanding service very professional very caring understood my needs made it very easy throughout the application process and in the closing process. I highly recommend anyone for Guaranteed Rate
I have to tell that Peter Marques, and his team - and I mean team, are absolutely amazing; they all knew what was going on, there was no repeating of information. They were efficient, friendly, consistently working to make the entire process stress free. I have taken the time to share this experience and pass on their information to a few friends. These guys are exceptional at what they do. We just can't thank them enough.
Peter was very helpful during my process as a first time home buyer. He took the time to thoroughly explain every detail I asked asked about. He was always available for questions as well.
From the beginning all the way to the end Ron, Elisa, Dorian and the whole team were available to not only walk me through the process (it being my first ever mortgage) they also made themselves available for all the questions I had along the way. Considering how much I had heard of how scary and drawn out the purchase process was I was nervous at first but soon after felt very reassured that the Guaranteed Rate team had everything under control!! I will definitely recommend Guaranteed Rate to...
Ron Klein and his team were professionals from start to finish and delivered every step of the way.
Heath Ladona was absolutely wonderful and helpful. He made the house buying process really easy, everything went smooth.
Very happy with the experience and my loan officer Heath was awesome.