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Michelle is thorough, knowledgeable, and kind. Her team works collectively to ensure satisfaction.
Kenyetta C. | September 2018
Very helpful every step of the way. Every email and phone call was returned promptly, sometimes even during non-business hours. We never had the sense we were not a priority.
Loan closed 07/2016
Michelle's team of highly competent individuals who I met in person were waiting on my hand and foot for every question and challenge I could come up with. Michelle and her team had a 5-90min response time. Usually closer to 5-30min, to be honest. FOR EVERYTHING. BigBank's response time could be an hour, or sometimes a day and a half. Michelle and her team had both me and the property fully approved and cleared to close in 8 business days. BigBank was still asking for information that Michelle...
Duane M. | 12/2015
You guys made my experience a very great one, I have been recommending Guaranteed rate to everyone. Thank you so much.
Ieasha C. | August 2017
My wife and I were a little overwhelmed at first but Natasha Robinson helped us by reassuring that everything would be ok. She made the process easier for us and we really appreciate the hard work late nights and dedication she displayed to keep us on track step by step, all the way to closing. I am truly grateful! Thanks for everything Natasha Robinson. My wife and I are looking forward to doing business with you again in the future
Keith B. | 07/18/2017
“Everything went great! Michelle Bobart and her team at Guaranteed Rate are the best...they have the process down to a science which made things so easy for me. Prior to going with Guaranteed Rate, the home buying process had been a nightmare for me and I was seriously about to give up. Had Michelle not encouraged me to give she and her team a try, I wouldn't be enjoying my new home today! I would ABSOLUTELY recommend them!”
Elzinnia S. – Chicago, IL – 5/2014
Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!
Janis M., Chicago, IL
The whole team of Tracy, Ron, Rob, Sadie and Chanel were extremely professional, responsive to my multiple inquires, patient and caring. The home buying process with them was a positive experience.
Janet R. | Chicago, IL
I wanted to personally send an email to let you know that words cannot express how impressed I was with the team at Guaranteed Rate. Professional, knowledgeable, friendly and very efficient. You made this process very smooth and answered all of the many questions I had during my rehab loan process. Special thanks to Sam, Christine (you entertained my calls in the evening with no hesitation), Sadie and Chanel. You guys are the best! I will recommended you to everyone I know that is interested in...
Debbie C., MBA | Chicago, IL
The entire process went smoothly and everyone involved was very knowledgeable and professional. Plus, if we needed to get a hold of Christine or anyone else to answer a questions, we were able to without delay. This was a good experience and we would like to thank everyone for all of their hard work.
Siroon H. | North Hills, CA
Bob Hathorne was really great to work with, always available for the call, and always willing to answer questions and talk me through the process. As a first time home buyer, I appreciate that so much in a loan officer. He was so personable and even took time out of his day to come to our closing just to check in and see how things were going. I would highly recommend him to anyone else looking to purchase and even hope to work with him in the future! Thanks again Bob!
Kaitlyn N. | December 2017
Everyone I worked with at Guaranteed Rate was extremely efficient and consistent throughout the process. Communication was always clear and patience was practiced when necessary. The online signatures were very convenient! Overall I am extremely satisfied and glad I chose Guaranteed Rate!
Channing M. | September 2017
Natasha was amazing! I would not have completed this process without her and her guidance. She answered every question and is very customer service-focused. I will definitely do business with Guaranteed Rate in the very near future because of my experience with Natasha. I am now an African American millennial woman, first-generation, first-time home buyer and she (and Guaranteed Rate) made that possible!
Diamond G. - Chicago, IL
My loan officer Ronald Peake was great! So friendly and personable.
DaJah L. | April 2017
Just wanted to let you know we are finally in our new home. With all the renovations completed, we have a new home on the interior. Almost every surface of the home was painted, finished, or updated in some form. We could not have had this home without the help from Ronald and his team. The process was tedious, but now that it's over it was all worth it. We are in the home we want to be in and in the neighborhood we want to be in. Good luck to you in the future. Keep doing what you are...
Denton H. - February | 2017
Chris DePaepe was incredible and went above and beyond! We have been working with her for about a year and a half, as we originally were going to do this addition last year. When we decided to move forward this year, she was always available and in constant communication. When it appeared that our project wasn't going to get done (due to a lower than expected appraisal), Chris kept brainstorming until she came up with a viable solution. Her persistence is what got this loan closed! Thanks to...
Gary M. | Warrenville, IL
Guaranteed Rate went above and beyond working with my family to obtain a loan. We made many changes throughout the process, and they were there every step of the way, even on nights and weekends. We appreciate all they have done, especially Mr. Ronald Peake.
Thomas C - Chicago, IL | Feb. 2016
The team that worked with us to get our loan were very professional and efficient. Natasha R. and Paul D. were very specific with us regarding what documents were necessary in order for us to obtain a loan. They always made us feel comfortable and we knew if we had questions that we could ask them. Because of Natasha's knowledge, diligence and professionalism, I will be sure to recommend Guaranteed Rate to those I know. I’m so pleased to have worked with you!
Thomas M., Chicago, IL
My experience with Dave Perry as my loan officer was very positive. He took what could be a stressful transaction and made it seamless with his knowledge and expertise. I would recommend Dave to all my friends and family.
Colleen A. - February | 2018
Val King was amazing!
James L.-Deerfield,IL | JUN 2016
Guaranteed Rate Office in Chicago, ILHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!