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IL - Chicago River North

Branch Manager: Michelle Bobart
  • o: 312-440-4007
320 W. Ohio St, Ste 410, Chicago, IL 60654
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NMLS: 262789
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TestimonialsCustomer testimonials Read more

Finally made it through to the finish line!! Couldn’t have made it happen without all of your professional efforts, attention to detail and patience (most importantly). Truly a world class effort and a pleasure working with each of you! Time to put my landlord hat on here in Chicago, something I wasn’t sure I was going to do when I moved here but now you each helped make that a reality.

Sam B. - 11/21/2016

I appreciate that I could submit all documents and sign everything electronically and that Jamie and Makena were super available to explain all the details of the mortgage. Super helpful for a busy first-time homebuyer!

Erica N. | Chicago, IL

Jamie Franz is outstanding, and we will use him again the next time we move. Makena Levine was also extremely helpful.

Lee H., Chicago, IL

Second time I've worked with Jamie Franz. First was for a refinance of existing condo, second was for a new condo...very good experience working with his team and no surprises!

Richard M. | Chicago, IL

Getting a loan through Guaranteed Rate was a dream come true. My loan officer made me feel very confident throughout this whole process. She was patient, understanding, and considerate. I would like to thank you guys for for all of your support!

Areka W. - Chicago, IL February | 2017

Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!

Janis M., Chicago, IL

I just wanted to say thank you for taking such great care of our client, Joseph G. You were very patient, understanding, thorough and most importantly professional throughout the process. This was not an easy loan to close but I am grateful that Guaranteed Rate found a way to see it to the closing table! I look forward to working with you again in the near future.

Caroline Odom, Independent Broker

Natasha and team were amazing, helping us close quickly. The professionalism she and the team demonstrated was unparalleled. I will definitely go to Natasha for my mortgage needs in the future!

Malcolm A., Chicago, IL

You guys were quick and efficient I would recommend you to anyone that is looking to refinance. Thank you for everything!

Joaquin Z., Chicago, IL

It was such a pleasure working with Natasha and her team. They made it so easy for me to obtain my home loan. When I thought there was no hope Natasha made me feel different. Thank you!

Kimberly S., Chicago, IL

Everyone was great especially Natasha and Makena, but everyone was great. Thanks for everything!

Sheila S., Chicago, IL

Ken Kramer and his team were excellent! They were thorough, informative, patient, and very helpful. I'm looking forward to working with Ken as we move through the renovation process. Thanks for being there at a very trying time for me and my family.

Alice L. - February | 2017

Guaranteed rate took much of the stress and workload off of me during a potentially stressful time and helped free up my schedule to worry about the logistics of dealing with a move in. Ken Kramer and the whole crew were excellent in their customer assistance, professionalism, and punctual response to inquiries. Many thanks to Guaranteed Rate and Ken Kramer for assisting a first time home buyer in such a grand way!

Josiah K. Wauconda, IL

Guaranteed Rate made my mortgage application a very enjoyable experience. I know exactly what I am saying because I am a first time home buyer and I had tried to get my mortgage through another lender before coming to Guaranteed Rate. It was "a lot of headache" and disappointment. When I contacted Guaranteed Rate, I was impressed. The whole staff was there for me. Professionalism, timeliness, great customer service etc... I would like to seize this opportunity to thank Thimothy Massie, Ken...

Yao K. | 12/30/2016

This was a very easy process, I work a freelance job with lots of travel and no office. I like to joke with my friends that I bought this house with my phone. But really except for the initial upload of financial documents and the signings at the close I really DID! Everyone was very available by phone and email and the whole experience was very positive! Thanks Shelly and Guaranteed Rate!

Christopher H. | January 2017

Ken was the best, always there to answer my questions.

Eugene C. - Dec 2016

Ken was a great help securing my loan at a very good rate and was very supportive at every step.

Raphael B., Sleepy Hollow, IL

Shelly walked me through every step and answered all my questions. She was very pleasant and timely to work with. I was surprised how easy the whole process was for me, the uploadable check list was a snap.

Rachel S. - 01/09/2017

Ron, Andrew, and Chanel are awesome at what they do. I will be working with you all in the very near future.

Erick G. Chicago, IL

Pamela was great to work with! She could not have been more accommodating with my busy schedule. Besides a great loan program, she gave me white glove service all the way. Quick, easy and efficient! Simply the best!

Mark G. 2016


Here at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.

We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!

Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!

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