Jamie and his team were great! I'm a first time home buyer and they walked me through everything to make sure I fully understood all steps and paperwork.
Kelly B. | Chicago, IL
Jamie Franz went above and beyond in helping me with the loan.
Susan J. - June | 2017
You guys made my experience a very great one, I have been recommending Guaranteed rate to everyone. Thank you so much.
Ieasha C. | August 2017
Natasha Robinson is definitely an asset to Guaranteed Rate, she is passionate about what she does and always goes the extra mile to ensure a smooth loan process. The rest of the Guaranteed Rate team are also to be commended.
Janice J. - July | 2017
My wife and I were a little overwhelmed at first but Natasha Robinson helped us by reassuring that everything would be ok. She made the process easier for us and we really appreciate the hard work late nights and dedication she displayed to keep us on track step by step, all the way to closing. I am truly grateful! Thanks for everything Natasha Robinson. My wife and I are looking forward to doing business with you again in the future
Keith B. | 07/18/2017
My loan office Natasha Robinson was very knowledgeable, hands on and was able to get me a GREAT RATE. :).
Rhonda B- Chicago, IL
Natasha was the best. Quick to the point and got the process rolling fast.
Oluwakemi A- Chicago, IL
Natasha Robinson is absolutely amazing. Her knowledge of mortgage programs and options is unprecedented. Natasha streamlines the mortgage process, which can be quite confusing and challenging. She kept an open line of communication with me, so that I always knew where we were in the process and what the next steps would be. Natasha made my dream of owning this amazing home come true expeditiously. I will certainly refer Natasha and utilize her in the future for all of my mortgage needs. She is...
Jennifer B. | Chicago, IL
Everyone worked as a team, always available, return calls in reasonable time. Very knowledgeable and helpful from start to finish.
Sirena W. | 06/01/2017
Shelley Ave had great follow up and reached out to me to explain the process as we moved along, which to me as a first time home buyer was very important. I will definitely work with Shelley again.
Dina M 7/14/2017
Shelly did a stellar job with a client that had some unique challenges. She actually came up with a couple of different options, giving the buyer a choice they were comfortable with. Shelly was great keeping us up-to-date during the entire process, and always responsive with any questions, concerns, etc.
John S. July 2017
The team at Guaranteed Rate made the stressful process of purchasing a home such a pleasant experience. They were there to answer every question and concern I had, usually in minutes via e-mail or immediately over the phone. I was shocked at how available and responsive they were. Michele Stanisch and Ron Peake were incredible to work with, personable and knowledgeable. I have already tried to get my brother who is in the process of a 203K loan to ditch his process and start again with...
Nathan M. - August | 2017
I was very nervous about this loan and any time I had concerns I had everything explained to me in a very friendly and helpful way. I am very happy with my loan service!
Mary L. | 07/11/2017
Ronald Peake was very helpful through the whole process and answer multiple phone calls from me with questions that came up.
Kyle S. | 07/06/2017
Chris and her team in the renovation department were wonderful. Without their help and guidance, I do not believe that we would have made it through this process. Now to get the work done and invite them all to our housewarming!
Greg B. | Chicago, IL
Chris DePaepe and Tim Mieling and their entire teams were tremendous at helping us get a complicated loan situation done very quickly so that we could close on time. They were very communicative and helpful at answering questions and everyone worked very efficiently. We were incredibly pleased with our experience with them.
Jodi J. | Chicago, IL
“Chris Depaepe has facilitated 3 house purchases & one refinance for us now and her knowledge and assistance through the process is unparalleled.”
Ryan M. | 07/11/2017
Chris DePaepe was incredible and went above and beyond! We have been working with her for about a year and a half, as we originally were going to do this addition last year. When we decided to move forward this year, she was always available and in constant communication. When it appeared that our project wasn't going to get done (due to a lower than expected appraisal), Chris kept brainstorming until she came up with a viable solution. Her persistence is what got this loan closed! Thanks to...
Gary M. | Warrenville, IL
I started the Fannie HomeStyle process with another lender that I've previously worked with on rehab loans. Due to issues with the company issuing disclosures, I had to switch mid-process. Chris DePaepe was recommended by multiple people. We had a conversation about the property/situation, and within hours, I had everything needed to move forward. Process was very professional, easy to follow, and user-friendly. Greatly appreciate the hard work, effort, and exceptional communication throughout...
Eric G. | Chicago, IL
Everyone on my loan team was fantastic. Makena, Chris and Jennifer helped me and my fiancée close on a condo in 32 days! Being first time buyers with complicated incomes, the team was with us every step of the way, helping to guide us and counsel us concerning confusing/frustrating procedures! I'm sitting here today with the sun shining in my new place and I couldn't be happier. Thanks team!
Ira A. | 05/18/2017