Jamie Franz and his team, especially Makena, were wonderful to work with. They explained every step of the process, worked to get me what I wanted, and the use of technology made it efficient in going through the process. Being in the real estate industry, I've seen a lot of lenders, but Jamie and his team are by far the best. Very professional, communicative, efficient, and knowledgeable. I would definitely recommend him to friends and clients. Thank you!
Melissa C., Chicago, IL
Jamie and Makena were excellent. From start to finish they provided unbelievable customer service and more importantly, coaching/guidance through a major milestone in our lives (our first condo!). We could not have done it without them. When our friends go to purchase a home, we will certainly recommend Guaranteed Rate. Thanks again for all your hard work.
Geoffrey S. - February | 2017
I appreciate that I could submit all documents and sign everything electronically and that Jamie and Makena were super available to explain all the details of the mortgage. Super helpful for a busy first-time homebuyer!
Erica N. | Chicago, IL
Jamie Franz is outstanding, and we will use him again the next time we move. Makena Levine was also extremely helpful.
Lee H., Chicago, IL
Natasha and her team were fabulous!! They were friendly, professional. efficient and went above and beyond for us. We had to switch lenders and Guaranteed Rate got it done. Thank you for making us first time homeowners!!!
Ashley Hull - Chicago, IL
I would like to commend your Lending officer Natasha Robinson. She helped me through a very difficult transition, I will highly recommend Guaranteed Rate because of her and the crew that helped me through my purchasing my unit. I'm very happy with the outcome. Thank you!
Gail H. - Chicago, IL
Getting a loan through Guaranteed Rate was a dream come true. My loan officer made me feel very confident throughout this whole process. She was patient, understanding, and considerate. I would like to thank you guys for for all of your support!
Areka W. - Chicago, IL February | 2017
Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!
Janis M., Chicago, IL
I just wanted to say thank you for taking such great care of our client, Joseph G. You were very patient, understanding, thorough and most importantly professional throughout the process. This was not an easy loan to close but I am grateful that Guaranteed Rate found a way to see it to the closing table! I look forward to working with you again in the near future.
Caroline O., Independent Broker
Natasha and team were amazing, helping us close quickly. The professionalism she and the team demonstrated was unparalleled. I will definitely go to Natasha for my mortgage needs in the future!
Malcolm A., Chicago, IL
You guys were quick and efficient I would recommend you to anyone that is looking to refinance. Thank you for everything!
Joaquin Z., Chicago, IL
This was a very easy process, I work a freelance job with lots of travel and no office. I like to joke with my friends that I bought this house with my phone. But really except for the initial upload of financial documents and the signings at the close I really DID! Everyone was very available by phone and email and the whole experience was very positive! Thanks Shelly and Guaranteed Rate!
Christopher H. | January 2017
Just wanted to let you know we are finally in our new home. With all the renovations completed, we have a new home on the interior. Almost every surface of the home was painted, finished, or updated in some form. We could not have had this home without the help from Ronald and his team. The process was tedious, but now that it's over it was all worth it. We are in the home we want to be in and in the neighborhood we want to be in. Good luck to you in the future. Keep doing what you are...
Denton H. - February | 2017
Shelly walked me through every step and answered all my questions. She was very pleasant and timely to work with. I was surprised how easy the whole process was for me, the uploadable check list was a snap.
Rachel S. - 01/09/2017
Ron, Andrew, and Chanel are awesome at what they do. I will be working with you all in the very near future.
Erick G. Chicago, IL
Chris DePaepe and her team were amazing. She always made time to answer any questions we had. Would highly recommend Guaranteed Rate to everyone!
Tim F. | Evergreen Park, IL
Christine was amazing. She was extremely responsive and helpful every step of the way. Thank you Christine for making my home buying experience a great experience!!
Yolanda M. | Chicago, IL
I had heard there were a lot of "hoops" to jump through for a renovation-type loan, however, Chris DePaepe and every member of her team made the process as smooth and pain-free as possible. Everyone involved at GRI was very responsive and helpful through each step. Thank you for all your hard work in making our home purchase possible!
Jesse P., New Jersey
Pamela was great to work with! She could not have been more accommodating with my busy schedule. Besides a great loan program, she gave me white glove service all the way. Quick, easy and efficient! Simply the best!
Mark G. 2016
Christine DePaepe and Chad Takach provided incredible customer service; always took my calls, answered questions, helped facilitate and expedite this process, and I ended up with an incredible loan.
John C., New Orleans, LA