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MI - Grand Rapids

Branch Manager: Shawn McLean
  • o: 616-326-1139
  • f: 872-206-4863
2311 E Beltline SE , Ste LL 100, Grand Rapids, MI 49546
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NMLS: 1186964
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TestimonialsCustomer testimonials Read more

I was very satisfied with my loan officer Mike Alkema, who was continually on top of the process and provided various options for my refi.

Lee D. -10/3/16

Great follow up and attention to detail by the entire team. Very positive experience!! Thank you!!

Trace R. - 9/8/2016

Mike Alkema did a fabulous job getting my mortgage refinancing done. He was always very responsive to any questions or concerns. It became clear to me early on in the process that Guaranteed Rate has an exceptional team of professionals working hard to get my loan through to conclusion. I would definitely use them again for my mortgage needs.

Joshua R. 07/08/2016

Mike Alkema did a great job. He was there to answer questions for me at any time. He was very knowledgeable and helpful in this process. I think that the communications from Guaranteed Rate could be a little more streamline. It seemed like we were a bit bombarded with emails from 3-4 people at times, and it became a bit muddy. Other than that, it was great.

Kyle D. June 2016

Mike made the process very easy from day one. This is my first home purchase and he walked me through the entire process.

Douglas R. Funded 6/15/2016

My husband and I had an amazing experience with our loan officer, Brent. He was extremely knowledgeable and responsive from start to finish and couldn’t have made the process easier for us. We bought a home several years ago using another lender and that was a nightmare. This time around was a smooth and much more pleasant process. I tend to ask a lot of questions and Brent answered all of them thoroughly and quickly. He also kept us updated on the status at all times and we felt like he...

Cheyanne K. - Golden, CO | AUG 2016

Brent did an amazing job at getting the loan and the amount just right for us. He even worked on the weekends continuing to coach us through this process as if was our first home purchase. I will definitely recommend Brent to all our friends and family that are looking to purchase a home with a knowledgeable and friendly Broker such as Brent.

Ryan C.- Denver,CO | JUN 2016

Brent did an outstanding job for me, kept me up to date every step of the way. I have already passed on his information to two potential buyers because of Brent and his team.

Branden H.- Grand Rapids,MI | JUN 2016

Robert did a great job. I appreciate all his hard work to get things done and do what's best for the customer.

Jennifer H. | 1/12/2017

Wonderful experience from start to finish!

Marianne B. - Grand Rapids, MI | JUL 2016

We had a very long process and Robert Baldwin took me through everything step by step. He made sure I understood everything, stayed calm and helped whenever he could to answer my questions and other concerns.

Vanya J. | 2/2/2017

Rob Baldwin was amazing. I received numerous emails from him late in the night, just because he wanted to make sure I had the information as soon as possible. I never had to wait longer than 30 minutes for a response and he always checked in before and after, just to see if we had any questions. Since we are selling our current home, he is still in contact with us and answering questions or own realtor is not. From the start through the end, Rob has been a wealth of knowledge and stability we...

Gerald V. | 09/26/2016

No issues. Everything went well.

Matthew A.

Mary is the greatest. No more needs to be said. She was always there when we needed her for anything.

Lance M.

Mary was excellent and responsive. Had it not been for Mary, I may have stopped the process and gone somewhere else.

Denise H.

I am typically very lazy when it comes to filing out surveys - but it was very important for me to fill this one out. It was a pleasure to work with Mr. Robert Baldwin. He worked very closely with me and was always available to answer my questions. He was very open, accessible, knowledgeable and helpful during the entire process.

Shail P. | 09/12/2016

Greg and his team was very accessible and had great follow up. It was a great experience.

Michael L. – 9/23/2016

Mary was great to work with and patiently walked us through each step.

Daniel S. 06/24/2016

Guaranteed Rate made it real easy for me. The process was smooth!

Matthew L. – 8/30/2016

Mary Jurgens did an excellent job navigating this loan!

Benjamin P. 06/17/2016


Our Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.

We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.

At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.

Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!

While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!

It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!

FHA 203k mortgage facts

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