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MI - Grand Rapids

Branch Manager: RJ Kistka
  • o: 616-326-1139
  • f: 872-206-4863
2311 E Beltline SE , Ste LL 100, Grand Rapids, MI 49546
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NMLS: 1186964
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TestimonialsCustomer testimonials Read more

Mary Jurgens worked with me and didn't give up like every other place I tried. She was kind, friendly, and extremely helpful.

Jordan V. – 4/1/2016

Mary Jurgens did an excellent job navigating this loan!

Benjamin P. 06/17/2016

Robert Baldwin was extremely reliable and attentive to all of my requests. His communication was quick and professional. He answered all my questions and handled all my requests in a timely manner. The process was extremely efficient and painless. Thank you to the whole team. We love the property and if we need any home loan needs in the future, Guaranteed Rate has our business.

Jeramie B. – St.Louis, MO | APR 2016

Guaranteed Rate made it real easy for me. The process was smooth!

Matthew L. – 8/30/2016

Mary was great to work with and patiently walked us through each step.

Daniel S. 06/24/2016

I am typically very lazy when it comes to filing out surveys - but it was very important for me to fill this one out. It was a pleasure to work with Mr. Robert Baldwin. He worked very closely with me and was always available to answer my questions. He was very open, accessible, knowledgeable and helpful during the entire process.

Shail P. | 09/12/2016

Mary was excellent and responsive. Had it not been for Mary, I may have stopped the process and gone somewhere else.

Denise H.

Mary is the greatest. No more needs to be said. She was always there when we needed her for anything.

Lance M.

Mike, A big thanks to you and your team! The online process was super easy, everything went as planned and you guys were great at frequent communication, putting us at ease throughout the entire refi. We will certainly contact you in the future if we need anything else mortgage related and will spread the word to our friends and neighbors if the topic comes up.

Brad & Chandra B. - 4/13/2016

Michael took the time with me to find a promising solution to my situation that many would not. I am grateful to him for working with me. Thank you Michael.

Terrance F. – Saint Paul, MN | APR 2016

Brent did an outstanding job for me, kept me up to date every step of the way. I have already passed on his information to two potential buyers because of Brent and his team.

Branden H.- Grand Rapids,MI | JUN 2016

Wonderful experience from start to finish!

Marianne B. - Grand Rapids, MI | JUL 2016

Mike and his team were fantastic! Nothing but positive feedback!!!

William B. - 4/19/2016

Brent did an amazing job at getting the loan and the amount just right for us. He even worked on the weekends continuing to coach us through this process as if was our first home purchase. I will definitely recommend Brent to all our friends and family that are looking to purchase a home with a knowledgeable and friendly Broker such as Brent.

Ryan C.- Denver,CO | JUN 2016

Trust me... They did A LOT for us, when me and my husband went to obtain a mortgage. Kept us in the loop and to close as fast as we did with this crazy market we were VERY pleased. It was harder to get an accepted offer than to get a mortgage and go through the mortgage process.

Sara B. - Funded 5/31/2016

Mike made the process very easy from day one. This is my first home purchase and he walked me through the entire process.

Douglas R. Funded 6/15/2016

My husband and I had an amazing experience with our loan officer, Brent. He was extremely knowledgeable and responsive from start to finish and couldn’t have made the process easier for us. We bought a home several years ago using another lender and that was a nightmare. This time around was a smooth and much more pleasant process. I tend to ask a lot of questions and Brent answered all of them thoroughly and quickly. He also kept us updated on the status at all times and we felt like he...

Cheyanne K. - Golden, CO | AUG 2016

Mike Alkema did a great job. He was there to answer questions for me at any time. He was very knowledgeable and helpful in this process. I think that the communications from Guaranteed Rate could be a little more streamline. It seemed like we were a bit bombarded with emails from 3-4 people at times, and it became a bit muddy. Other than that, it was great.

Kyle D. June 2016

Mike Alkema did a fabulous job getting my mortgage refinancing done. He was always very responsive to any questions or concerns. It became clear to me early on in the process that Guaranteed Rate has an exceptional team of professionals working hard to get my loan through to conclusion. I would definitely use them again for my mortgage needs.

Joshua R. 07/08/2016

Great follow up and attention to detail by the entire team. Very positive experience!! Thank you!!

Trace R. - 9/8/2016

About

Our Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.

We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.

At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.

Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!

While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!

It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!

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