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I was very satisfied with my loan officer Mike Alkema, who was continually on top of the process and provided various options for my refi.
Lee D. -10/3/16
Mike Alkema did a fabulous job getting my mortgage refinancing done. He was always very responsive to any questions or concerns. It became clear to me early on in the process that Guaranteed Rate has an exceptional team of professionals working hard to get my loan through to conclusion. I would definitely use them again for my mortgage needs.
Joshua R. 07/08/2016
David and his team made our experience very stress-free. He was always willing to answer my questions and never made me feel uncomfortable. They responded quickly and we never had an issue throughout our process.
Joshua D. | September 2018
Greg Wilson and his Team, including JD local team really make all this happened. I was in IL, buying from a home in NC with my Loan MI, and the whole process was seemless and trouble free!....Good job!
Daniel L.- November | 2018
MIke Milanowski is a great loan officer. I am a commercial real estate mortgage loan broker, and know too well all of the brain damage involved in closing a loan. Mike is thorough, persistent, and systematically works through issues that a lesser loan officer would not have been able to handle. He is an exemplary employee. That goes for Amy Ainslie as well. It was a pleasure working with both of them.
Ellen S. - February | 2018
I enjoyed how swift my loan process went and customer service and professionalism was phenomenal.
Schamica S. - July | 2018
I started the process of obtaining my mortgage with Nationstar, who held my current loan. After two months of delays and poor service, I was fortunately referred to Guaranteed Rate through Lending Tree. I feel blessed to have found Michael Milanowski. He is professional, understanding, and committed to excellent service.
Robert C. | June 2017
I believe communication is key to success. Dave Crump and team were amazing. I think they figured me out pretty quick in regards my preferred method of communication and it was very helpful. We had a bump in the road where I had a loan underway but decided not to move forward with that property and move on to the next one. Dave worked really hard on making sure we had a fast turn around to get me into my new loan. I can't thank them enough.
Rebecca D. | June 2018
Wonderful experience from start to finish!
Marianne B. - Grand Rapids, MI | JUL 2016
Greg Wilson did an excellent job. I would trust Greg with anything. The process was clean and efficient. Thanks!
Curtis C. | May 2016
We had a very long process and Robert Baldwin took me through everything step by step. He made sure I understood everything, stayed calm and helped whenever he could to answer my questions and other concerns.
Vanya J. | 2/2/2017
From the initial phone call with Mike Alkema the service his team provided was beyond professional and expeditious. I received a great rate. His team made it easy to do business. All facets of the loan application was made easy by the team. All aspects were completed via the internet. The team answered all questions, no waiting for feedback. They returned all calls dealing with additional info that I needed in fast and timely manner. It was a pleasure dealing with them. I will definitely...
Edward A. – 3/28/2016
No issues. Everything went well.
Guaranteed Rate provided follow-up and premier customer service. Michael provided excellent customer service.
Nicolaas B. – Saline, MI | Jan. 2015
This is the second time I've worked with Greg Wilson and Guaranteed rate and I couldn't be happier. Greg does a great job and makes the process so much easier. He took my calls every time I called with questions, and he answered all of my questions right away. I will be referring Greg Wilson and Guaranteed Rate to all my friends and family and also to anyone else who is looking to buy or refinance their home. Thank you again Greg.
Brian J. - 12/06/2016
Deb was fantastic to work with, she was always there to help with anything we needed.
Ryan W. - October | 2018
Robert Baldwin was extremely reliable and attentive to all of my requests. His communication was quick and professional. He answered all my questions and handled all my requests in a timely manner. The process was extremely efficient and painless. Thank you to the whole team. We love the property and if we need any home loan needs in the future, Guaranteed Rate has our business.
Jeramie B. – St.Louis, MO | APR 2016
From the time I first contacted him about my situation of being self-employed for less than 2 years with less than perfect credit, he reassured me that all was not hopeless. I had already been turned down by several other institutions, so I was skeptical to begin with. Mike listened to my situation and fully understood the unique challenges it presented. He gave me a thorough overview of what we would need to get approval. Working with Mike was an absolute pleasure! The end result exceeded my...
My loan officer was Greg Wilson and after working with him a short time I wouldn't ever want to use anyone else. I was impressed with how quickly Greg would call me back and get anything we needed accomplished done as fast as possible. Greg would even come to my office regularly to update me in person as to what we needed to get done. Thank you Greg for making this experience enjoyable for me and my family!! All the best!!!
Robert K. – 1/28/2016
I was really really nervous. I had some credit issues in the past, and wasn’t sure if I would qualify for anything. Mike called me and put me at ease from jump street. He was there morning, noon, and night to answer and questions and ease all of my concerns. 40 days after initially speaking with Mike and we have our dream home! Mike you are truly a professional, and I cannot thank you enough. If you are looking for a mortgage PROFESSIONAL, call Mike!
– Mike L.
AboutOur Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.
At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.
Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!
While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!
It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!