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MI - Grand Rapids

Branch Manager: Shawn McLean
  • o: 616-259-5761
  • f: 872-206-4863
2311 E Beltline SE , Ste LL 100, Grand Rapids, MI 49546
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NMLS: 1186964
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TestimonialsCustomer testimonials Read more

Everyone was so understanding of our situation with the short sale! You made it very easy to work with you guys and everyone was so nice! All of our questions were answered and explained so we could understand!

Angela C. | 12/29/2016

CJ and her team provided exceptional service. They constantly provided updates and always answered the phone or email. I couldn't have had a better experience!

Jonathan H. | 1/30/2017

You got me in my house in 2015. You helped me refinance this year. You guys are awesome. Every person I communicated with was kind, very gracious And very knowledgeable. Your office has great customer service keep up the good work.

Michael J. | 2/13/2017

What a wonderful team of people! My husband and I had never bought a house together before and it felt like no work at all. They told us exactly what needed to be done and helped us every step of the way. Love this company!

Angela C. | 2/10/2017

Everyone here was so friendly and helpful. Even during difficult times everyone was so eager to help and walk us through every step and process. You have some great people working in your company.

Jacob G. | 2/22/2017

Everyone here was so friendly and helpful. Even during difficult times everyone was so eager to help and walk us through every step and process. You have some great people working in your company.

Jacob G. | 2/22/2017

Everyone from CJ to Liz were excellent through our whole house-buying process! Thank you so much!

Elizabeth F. - September 16, 2016

We wanted to say THANK YOU for helping us with the purchase of our home. We LOVE it and are excited for the future…. there's no doubt in our minds we made the absolute right decision in moving to Naperville. Thank you again!!!

Christine W. - August 16, 2016

Everyone was great! I was very anxious and every time I called, everything was explained and clearly laid out. CJ was awesome!

Cynthia U. - August 16, 2016

Thank you CJ. It was a pleasure working with you and your team.

Kariana J. - July 16, 2016

This is the second loan I have used Guaranteed Rate for and I am very pleased with the service I have received. Mike Alkema has bee great. I will be sure to recommend Mike and Guaranteed Rate.

David D. | 05/30/2017

Everything was explained and broken down so that it was easily understood. Robert answered all of my questions and always responded promptly.

Shateika D. | April 2017

Robert Baldwin has done an exceptional job! I will absolutely refer any of my contacts to him for help with processing their loans. Robert was patient with us and made sure we not only understood the next steps in the process, but also why each step is important. Robert is professional and always available to answer any of our questions. Robert's demeanor and responsiveness should be used as a model. Well Done!

Scott B. | June 12

I started the process of obtaining my mortgage with Nationstar, who held my current loan. After two months of delays and poor service, I was fortunately referred to Guaranteed Rate through Lending Tree. I feel blessed to have found Michael Milanowski. He is professional, understanding, and committed to excellent service.

Robert C. | June 2017

Robert Baldwin always took the time to explain everything. He was very patient and helpful throughout the entire process. Thank you!

Trudy W. - February | 2017

Robert did a great job. I appreciate all his hard work to get things done and do what's best for the customer.

Jennifer H. | 1/12/2017

We had a very long process and Robert Baldwin took me through everything step by step. He made sure I understood everything, stayed calm and helped whenever he could to answer my questions and other concerns.

Vanya J. | 2/2/2017

Rob Baldwin was amazing. I received numerous emails from him late in the night, just because he wanted to make sure I had the information as soon as possible. I never had to wait longer than 30 minutes for a response and he always checked in before and after, just to see if we had any questions. Since we are selling our current home, he is still in contact with us and answering questions or own realtor is not. From the start through the end, Rob has been a wealth of knowledge and stability we...

Gerald V. | 09/26/2016

This is the second time I've worked with Greg Wilson and Guaranteed rate and I couldn't be happier. Greg does a great job and makes the process so much easier. He took my calls every time I called with questions, and he answered all of my questions right away. I will be referring Greg Wilson and Guaranteed Rate to all my friends and family and also to anyone else who is looking to buy or refinance their home. Thank you again Greg.

Brian J. - 12/06/2016

Greg and his team was very accessible and had great follow up. It was a great experience.

Michael L. – 9/23/2016


Our Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.

We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.

At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.

Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!

While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!

It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!

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