Eric was always available and very easy to work with. He and his team are very efficient and my loan was processed quickly. If I ever need to refinance or getting a new home loan in the future I will think of him first. It's been a wonderful experience working with him.
Yvonne from Kent, WA
Although our refinance took a bit longer to complete than we had original hoped (complicated by a pre-planned 3 week vacation in the middle of it), Eric and his team were with us and supportive every step of the way.
Peter F. from Issaquah, WA
Eric and his team are amazing, dependable, efficient, and supportive. Could not of asked for a better seamless experience. Can't wait to work with you for a third time if necessary in the future!!!
Jake I. from Auburn, WA
This was by far the best mortgage process I have had. Eric made the loan process simple. He always had a quick response to any questions or concerns I had. I would recommend Guaranteed Rate to all.
Nancy H. from Goodyear, AZ
Eric and his team are both responsive and professional. A process that could have been painful was made pleasant. Overall my experience was a very pleasing one.
Rob T. from Bonney Lake, WA
Eric was very friendly and accessible. He returned calls and emails rapidly and was always willing to explain next steps, considerations and approaches to closing the loan. We often spoke outside of normal business hours. Getting a loan these days is complicated--and even though we were ideal candidates, it was burdensome to come up with the endless documentation required. Eric was good about explaining what was needed. However, we would have preferred one comprehensive list of requirements as...
J.M. - Funded 2/9/15
I had a great experience working with Eric Harlington. He was incredibly knowledgeable and was able to get a much better rate then both Wells Fargo and Bank of America when I compared my options. I had many questions and Eric always returned my calls immediately and his staff was very professional. I would highly recommend Eric and the Prime Lending group as this was the best experience I have had dealing with financing a home. Very impressed with this group and will use again in the future if...
Brian B. - Funded 1/13/15
Rebecca was amazing to work with purchasing our new home. Rebecca was always there to quickly answer questions as a subject matter expert day or night. She was able to lock in a great rate for us and get everything closed quickly despite a few challenges due to the uniqueness of the property. While we are not ready to go through the process of finding and purchasing a home again when we are we will definitely use Rebecca.
Rob B. | December 2017
I have never written an online review, but was compelled to do so based on the service and professionalism Rebecca had given my wife and I throughout our home buying experience. I was purchasing a house from a family member so did not require services from a real estate agent. Rebecca was very involved and even handled a number of tasks myself or a real estate agent should have taken care of. When documents were required, she made it convenient and the past of least resistant. She did a great...
Scott P. | 2017
We were very happy & satisfied working with Eric Harlington. He was great in answering all our questions & quickly returning all phone messages we left for him. He was precise in giving us directions & explaining everything as we progressed. Details were explained & taken care of. Eric was always very friendly & efficient. We would definitely work with him again and highly recommend him.
C. Rosin - Funded 1/7/15
Rebecca has been world-class in her professionalism and would place her at the top of our list when it comes to a loan officer. When we considered loan options, she was very helpful in providing honest and useful information. She really knows the market which gave my wife and I confidence to make an informed decision. Her tireless work ethic, allowed us to close on time and was present during closing to explain forms and answer our questions. There are very few professionals we could recommend...
Jeff C. | 2017
I just closed on my house in November. Eric was extremely helpful while handling my very complicated loan. It was a HUD home and he was a trooper assisting with my 203k loan. My home will be beautiful and Eric was there every step of the way. He explained everything so thoroughly! Thanks Eric!
Sara N - Funded 12/27/14
After two years and 8 offers, when we finally found our dream home, I called at least two other mortgage lenders. But in the end I ended up calling Rebecca again because she was the only one that made me feel totally comfortable, relaxed, and stress free. Like a trusted friend, she explained all the steps, forms, reasons, hypothetical scenarios, and worked with us at a moment's notice-even while packing for her family vacations. She is not only dedicated, she is very efficient and highly...
Ashley D. | October 2017
A year ago, we refinanced our home to lower interest rate all went very well (could have been more pleased). He GREAT everything as expected. He keep us apprised of each step and was always available for questions that came up. A year later we received a phone call from Eric and he told us about a way to lower our interest rate. We were shocked that he had remembered us. We got together and refinanced our home again to a rate we never thought possible (3.25%). It was very smooth and took very...
Loan closed 01/2017
Rebecca was incredibly thorough and took time to explain our options, address our concerns, clarify questions, and research any needed information. She was very timely in her responses to us and her professionalism was evident throughout the process.
Jeffrey B. | August 2017
I have been trying to refinance my house off and on for 5 or 6 years - all with no luck. I would get mail, phone calls, and e-mails from lenders saying they would refinance my house. Whenever I called and we talked some, they invariably said they could not help me. When I asked why they purposely wasted my time with false claims, they never had a legitimate response. Eric was referred to me by a co-worker of mine. This time, he said he could help me! He helped me through the many hoops and...
My loan officer, Rebecca Roberts, made all the difference making this experience easy and understandable from beginning to end. The other people involved in the transaction at Guaranteed Rate were also very helpful and easy to work with as well.
Ashley D. | September 2017
Rebecca Roberts was very helpful and knowledgeable and able to make the process easy for me. I would recommend Rebecca and guaranteed rate to anyone who is looking to move and needs assistance. Thanks so much!
Julie H. | 8/14/2017
The whole process went very well I think and my contacts were always there to help when I needed. was a nice experience for me.
John K. | 9/8/2017
Loved working with rebecca. Would recommend her to others.
Christopher W. | 9/8/2017