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Guaranteed Rate, which is a promise or assurance not only describes the company that provides loan but the person (in the name of Rebecca Roberts). Her work as a loan officer was of optimum quality from start to finish. She was available 24/7 especially during the trying times of "deadlines" in the real estate industry. What a great loan officer she was. One time, I called her and I didn't realize it was 11:30 pm. Without any hesitations, she answered the call. Her availability gave me the...
Jude Guadalupe S. | September 2018
Rebecca was amazing, as always! I’ve recommended her to many of my clients in the past (I’m a realtor) and it was refreshing to see first hand how awesome she is at her job. My husband and I felt the process went very smoothly and any hiccups along the way were handled immediately. She goes above and beyond to get you the best deal possible, but most importantly she puts heart into her job, which is hard to come by in a financial transaction. Thank you for everything, Rebecca!
Michelle L. | August 2018
Eric and his team were with us every step of the way. Always willing to listen and attend to whatever questions we had. And whenever he couldn't answer something for us right away, he would always follow up as soon as he could. What a great experience!
Bryce S., October 2018
Rebecca was amazing. She was incredibly helpful, especially since this was my first time purchasing real estate. I honestly can't imagine working with a better loan officer.
Christopher G. | June 2018
Rebecca went and above and beyond on this transaction in every way. We weren't represented by a real estate and Rebecca Roberts helped answer so many questions that were obviously outside the scope of her work. She took calls late in the evening and early in the morning way outside of work hours. She was an expert in every way. We would highly recommend working with Rebecca Roberts on any mortgage loan transaction!
Anthony S. | June 2018
Loan officer was beyond excellent during the whole process. I will highly recommend her anytime!
Manish M. | July 2018
Rebecca was great! She took the time to run numbers, discuss options, communicated well with us and got us a great rate. She was well informed and walked us through it from start to finish! Thank you!
Thomas W. | June 2018
Eric Harlington was outstanding. He is knowledgeable about his product, and also manages the other people on the team. Frustrations that arose were the result of other member of the team.
Veronica S. | July 2018
Our loan agent, Rebecca Roberts, was absolutely amazing. So professional and knowledgeable, but also very personable! She held our hands through the entire process, and answered all of our silly first-time homeowner questions. I really felt like she was working as hard as she could to get us the best loan that satisfied all of our concerns. Thanks so much! A+!
Mitchell Z. - June | 2018
As a first time home buyer, approaching the process of obtaining a loan and purchasing a new home was quite daunting. Throughout the process, I felt that I was well informed, time-bound expectations that were set with me were always met, and document exchanges were quite simple. Very pleased with the service and have already recommended to colleagues.
Kurt P. || March 2018
I have never written an online review, but was compelled to do so based on the service and professionalism Rebecca had given my wife and I throughout our home buying experience. I was purchasing a house from a family member so did not require services from a real estate agent. Rebecca was very involved and even handled a number of tasks myself or a real estate agent should have taken care of. When documents were required, she made it convenient and the past of least resistant. She did a great...
Scott P. | 2017
Rebecca has been world-class in her professionalism and would place her at the top of our list when it comes to a loan officer. When we considered loan options, she was very helpful in providing honest and useful information. She really knows the market which gave my wife and I confidence to make an informed decision. Her tireless work ethic, allowed us to close on time and was present during closing to explain forms and answer our questions. There are very few professionals we could recommend...
Jeff C. | 2017
Used Ian several times now. Always phenomenal service and very responsive. Awesome customer service!
Clint C. | December 2018
After two years and 8 offers, when we finally found our dream home, I called at least two other mortgage lenders. But in the end I ended up calling Rebecca again because she was the only one that made me feel totally comfortable, relaxed, and stress free. Like a trusted friend, she explained all the steps, forms, reasons, hypothetical scenarios, and worked with us at a moment's notice-even while packing for her family vacations. She is not only dedicated, she is very efficient and highly...
Ashley D. | October 2017
Rebecca was incredibly thorough and took time to explain our options, address our concerns, clarify questions, and research any needed information. She was very timely in her responses to us and her professionalism was evident throughout the process.
Jeffrey B. | August 2017
I have been trying to refinance my house off and on for 5 or 6 years - all with no luck. I would get mail, phone calls, and e-mails from lenders saying they would refinance my house. Whenever I called and we talked some, they invariably said they could not help me. When I asked why they purposely wasted my time with false claims, they never had a legitimate response. Eric was referred to me by a co-worker of mine. This time, he said he could help me! He helped me through the many hoops and...
Eric helped us to re-fi our home and his team was very helpful and responsive throughout the process. They helped us to find options for our re-fi even though we owed more than the current value of the home and were able to lower our interest rate significantly.
Username: jrygel | Zillow
My loan officer, Rebecca Roberts, made all the difference making this experience easy and understandable from beginning to end. The other people involved in the transaction at Guaranteed Rate were also very helpful and easy to work with as well.
Ashley D. | September 2017
Ian did a great job supporting us throughout the loan process. He helped guide us through requirements for various loan options, provided detailed analysis to support a point/buydown evaluation, and helped speed through the loan on an aggressive schedule.
Eric T. - August | 2018
It was a pleasure working with Eric Harlington again for this loan. He and his team were professional, courteous, friendly, and helpful through the entire process of the loan. The automated document process was easy to use and fast and our closing had no issues. We will do business again with Eric and his team when the time comes.
Larry C. -BUCKLEY,WA | SEP 2016
AboutHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!