What people are saying... What people are saying... Back to profile
Very easy process and everyone was super helpful.
Tyler F. - Havertown, PA | Apr 2022
Matt, Antonio, Jennifer, and Michelle all made the process smooth and were extremely helpful and attentive to any questions I had. I had a great experience working with all of them! Big shout out to Michelle and Antonio especially who went above and beyond to help me during underwriting, which was definitely when my lack of experience in the home buying process showed, and they were very kind and helped talk me through the many steps of that phase!
Robert N. - Austin, TX | Apr 2022
Yes, complete team provided excellent service from start to closing. With explain cost and everything
Siddharth B. - Houston, TX | Apr 2022
The end to end process is very efficient and the team is highly responsive on any requests for information.
Katrina L. - Lithia, FL | Mar 2022
Matt and Antonio and the team did everything to get my loan in on time to have my rate locked in. They were super helpful outlining the docs I needed with my self employed status.
Eric D. - Victor, ID | Apr 2022
Good variety of products available, good communication throughout the process.
Paul B. - Aurora, IL | Mar 2022
great communication, delivered on what was promised.
Joseph C. - Orlando, FL | Feb 2022
Great customer service and were able to take care of me twice with my refi
Sophia Z. - Driggs, ID | Feb 2022
Matt Carr was extremely friendly and helpful.
Brian S. - Aurora, CO | Jan 2022
Matthew and the team was very friendly and efficient
Ngoc-Giao N. - Albuquerque, NM | Dec 2021
Matthew and his team are outstanding to work with and great customer service. My second refi with Matt and his team
Douglas H. - Plano, TX | Dec 2021
Easy to work with, quick and friendly communications.
Katherine Z. - New Milford, CT | Dec 2021
The process was easy and efficent
Victoria C. - Chicago, IL | Nov 2021
fast responses and they stayed on schedule throughout the process
Lewis W. - Hockessin, DE | Nov 2021
Excellent technology, execution, and customer service.
Todd B. - Cherry Hill, NJ | Nov 2021
Awesome team to work with!
Ryan S. - Carrollton, TX | Nov 2021
Timely responses, clear instructions with each step, and made the refi process very simple.
Wendi S. - Burlington, MA | Nov 2021
Good communication, quick close
Christopher D. - Glendora, CA | Nov 2021
Everyone involved in my refinance was professional, knowledgeable, and on task.
James K. - Coeur D'Alene, ID | Nov 2021
This time around was very smooth, this is my 3rd deal with GR. 1 and 3 went great, the second one was a nightmare.
Christopher S. - Bolton, MA | Oct 2021
Team members communicate every step of the way, answer questions promptly and thoroughly, and help make the process as painless as possible.
David P. - Kill Devil Hills, NC | Oct 2021
Very responsive, good rates and helpful
Pamela F. - Davidsonville, MD | Oct 2021
They were easy to work with, provided constant reminders, and had patience for my questions
Lizette K. - Brookfield, IL | Oct 2021
From my first email to Matt Carr to the last email to him - Everything was very straight-forward and easy!
Courtney M. - Mechanicsville, VA | Sep 2021
The representatives were amazing, they walked you through the process.
Rosalee S. - Philadelphia, PA | Sep 2021
Excellent Service from beginning to end
Milagros R. - Chicago, IL | Sep 2021
You guys are the best. Amazing rates, incredible customer service, fast responses.
Laura M. - Washington, DC | Sep 2021
Easy to work with Everyone was very polite and not pushy
David M. - Philadelphia, PA | Sep 2021
Communication was superior
Joseph L. - Brasstown, NC | Sep 2021
Very satisfied with the application and closing process, good communication, responsive contacts.
Lei S. - Secaucus, NJ | Sep 2021
Matt Carr and his team are so professional and communicate in a very timely manner...they are just so easy to work with. It's always stress free when I work with them.
Jody W. - Glendale, AZ | Aug 2021
Matt Carr and his team did a great job.
Joshua K. - Chicago, IL | Aug 2021
They were so helpful and took extra care to keep me informed and explained things very well.
Andrew C. - Chicago, IL | Aug 2021
Fast. Simple. Best Loan Offer.
Gabriel D. - Dania Beach, FL | Jul 2021
Excellence is the word that first comes to mind.
Richard L. - San Bernardino, CA | Jul 2021
Quick, easy, good communication
Tracy C. - Grant, MI | Jul 2021
easy sailing through process
Nicole B. - Macungie, PA | Jul 2021
Great people. Communicative! Helpful!
Larry G. - Plainfield, IL | Jul 2021
Matt Carr & Team created a seamless process that brought a dream to life for my family. Guaranteed Rate is lucky to have such a dedicated group!
Turahn G. - Evanston, IL | Jun 2021
Easy to work with. Very smooth process. Great App too.
Zachary K. - Saint Paul, MN | Jun 2021
Excellent rate, excellent service, great value
Craig N. - Fuquay-Varina, NC | Jun 2021
process took place in a timely manner, staff responded quickly to calls and emails
Denise M. - Chicago, IL | Jun 2021
The process was smooth and effortless.
Eric N. - Stratford, NJ | Jun 2021
Work is always done correctly and as promised.
Annalisa B. - Marysville, WA | Jun 2021
Excellent speed, extremely simplified process
Jessica D. - Lakeland, FL | Jun 2021
Smooth process, great team!
Tressa G. - San Luis Obispo, CA | May 2021
Good team to work with and great rate
Sally B. - Westboro, MA | May 2021
I love working with Guaranteed Rate. They always help get us the best rate.
Dan C. - Addison, IL | May 2021
Outstanding service, cash refinance process was very smooth.
Jossue B. - Pflugerville, TX | May 2021
I work here and I love the communication
Nichole C. - Naperville, IL | May 2021
Matt Carr and his team were very professional, helpful and friendly.
Michael A. - South Mills, NC | May 2021
base of how my loan was handled
Fredrick K. - Norwood, MA | Apr 2021
The were responsive, friendly, answered all my questions and were quick to move my loan through the process
Heather H. | Mar 2021
Mostly good experience. Slightly delayed closing due to funding issues.
Stephen B. - Chicago, IL | Apr 2021
Great service and always returned calls promptly
Steven K. | Mar 2021
It was really easy to refi my mortgage. All of the reps assigned to my loan were responsive and answered my questions. I wasn't piecemealed which was great and submitting docs was easy along with the closing.
Becker V. - Port Murray, NJ | Apr 2021
The team did a great job staying on top of the process and keep updating us.
Jaspreet D. - Morgan Hill, CA | Apr 2021
The whole team of Matthew Carr was very fast and responsive at any hour of the day. From the MC to the LC responding to me late in the evening just made this process enjoyable and had the least amount of stress.
Bradley D. - Carol Stream, IL | Apr 2021
Easily submit all documents online.
Eric J. | Mar 2021
easy to work with and quick closing
Nicholas B. | Mar 2021
Great, responsive service.
J W. | Mar 2021
It was quick and easy to refinance my home. Guaranteed Rate gave me a great interest rate and walked me through every step of the process.
ALEXIS D. | Mar 2021
Everybody involved was helpful and loan process was simple.
Joseph F. | Mar 2021
We’ve worked with Matt Carr in the past and he’s wonderful to do business with
Peter G. | Mar 2021
superb customer service, excellent communication, great follow through and answering every question!
James M. | Mar 2021
Smooth process and great communication
David M. | Mar 2021
The team provided MANY options for me to refinance and other companies presented prepackaged options Matt really did find the option that worked best for me
Travis T. | Feb 2021
Responsive, good rates, quick turnaround on closing.
Jennifer L. | Feb 2021
Prompt service. Quick to respond to my questions and easy to work with.
Brian E. | Feb 2021
Once I confirmed the rate, rest was so seamless.
Cenk C. | Feb 2021
Matt and his team were great. They kept me informed from start to finish. It was PAINLESS and I got a very good rate.
Joy S. | Feb 2021
Matt and his entire team did a great Job, Antonio- keep up the awesome work FlashClose not working was a disappointment.
Chanania M. | Feb 2021
Good communication; delivered on what was promoted
Christopher D. | Feb 2021
Fast service. Always available for questions.
Cynthia M. | Feb 2021
Excellent service, very attentive, and closed my loan fast
Michael K. | Feb 2021
Best Mortgage Company, Thanks to Matt and his team... Again
Ryan S. | Feb 2021
Because Guaranteed Rate is AWESOME!! And the entire team did a great job.
Bryan A. | Feb 2021
Great staff, prompt response to questions. Thorough follow up. Quick closing
Ryun M. | Dec 2020
Appreciated the ease of uploading documents
Sean C. | Feb 2021
Excellent service and always prompt to answer
Ricardo P. | Oct 2020
Matthew Carr is amazing and Michelle Lim is a pleasure to work with!
Scott S. | Dec 2020
The process was easy, smooth, and the service was very friendly.
Kelsie R. | Oct 2020
Team was kind, patient, informative, and good natured.
Ian O. | Dec 2020
They did a very good job with an awesome interest rate.
Louis S. | Oct 2020
Terrific customer service by Matt Carr and his team.
David W. | Dec 2020
They made the process seamless.
Jerry C. | Jan 2021
I got a great rate with minimum hassle and within my time frame
Eric M. | Aug 2020
Great service - easy to complete
Keith N. | Oct 2020
Good rates, generally good service.
Robert W. | Dec 2020
Matt and the others behind the scenes are super easy to work with time and time again!
William M. | Jan 2021
It was an easy process to refinance my home, communication was great, very professional,
Nataliya P. | Aug 2020
The discount through my company was a great deal and the loan was easy to get done.
Rebecca G. | Nov 2020
As an employee, I appreciate the ethics, and Core Values of the company and the employees.
Dianne R. | Dec 2020
Good rates and good customer service.
Valerie G. | Jan 2021
Very smooth process with good communication
Jennifer H. | Sep 2020
First reason is the process was not just professional but painless and moved as I was told it would. Second, because I work for GR and believe that If I am not comfortable recommending the company I work for, I am in the wrong place. GR does not disappoint.
Suzanne F. | Nov 2020
I feel like the process was simple and the team worked very will together to pull it all together.
Stacie M. | Dec 2020
responsive, friendly, no issues
Raymond K. | Jan 2021
I liked the work culture and honesty.
Sathyapal K. | Aug 2020
My loan was processed lightning fast! Matt Carr got me a great rate and Michelle Lim went above and beyond to help me close on the loan before the contracted date. I was amazed by the great service. Thank you very much!
Bianca S. | Sep 2020
Very responsive to inquiries, ease of application, everything online.
Uday R. | Oct 2020
Great communication throughout the entire loan process. Very happy with everything.
Matthew C. | Nov 2020
Very expedient and knowledgeable
Jason S. | Dec 2020
It was fast, easy, professional and convenient to deal with
Sheryl d. | Jan 2021
Matt and his team were excellent to work with. Easy process, low stress! Thanks for all of the help.
Mallory E. | Aug 2020
Everything was awesome. Pricing, service, communication.
Jason C. | Sep 2020
They did a great job and regularly kept me informed throughout the whole loan process!
Aurelio V. | Nov 2020
We have used Guaranteed Rate numerous times and it's always a great experience and competitive rates.
Jolene C. | Dec 2020
everything went very smoothly. The information was accurate. The communication was frequent. Staff were pleasant and courteous.
James M. | Sep 2020
Seamless and easy to work with
Greg D. | Nov 2020
Second time we've used GR and the experience was solid
Kathryn K. | Dec 2020
Great communication with everyone involved.
Kristin L. | Aug 2020
Great service very responsive
Joseph L. | Sep 2020
Guaranteed Rate gave me a very competitive rate with reasonable fees.
Mark M. | Oct 2020
Process was very intuitive, efficient, and went extremely smoothly.
Jeffrey O. | Nov 2020
Quick Responses. The team was always available to answer questions and provide updates.
David P. | Dec 2020
Matthew Carr and his team were great.
David F. | Jan 2021
They were fast, efficent and always got back to me within the day.
Sandra K. | Jul 2020
Everyone I interacted with was extremely helpful. I felt supported each step of the way.
Kristopher A. | Jul 2020
Easy and good communication
Donna P. | Jul 2020
The process was easy, quick and the people I worked with were helpful and friendly.
Paula B. | Jul 2020
Ease of process and excellent interest rate
Federico M. | Jul 2020
This was the easiet and smoothest process ever. All I had to do was to find a house I want to buy and GR took care of the rest
Grzegorz M. | Jul 2020
Guarantee Rate made the process from the application to approval very simple. Also, the staff they have are very attentive and quick to respond with phone calls and emails.
Kenneth H. | Jun 2020
Very responsive team. Everyone was helpful and provided clear direction every step if the way. Clearly on top of your stuff.
Mark M. | Jun 2020
Overall the process was easy even in the current conditions
Sheila M. | Jun 2020
Communication, consistency, and rates (apr & closing costs)
Matthew W. | Jun 2020
Matt (Sr. Mortgage Specialist) took the time to quickly answer calls and patiently walked through the various rates and options. I experienced the same service with my pervious loan. Tony (Sales Assistant) and Michelle (Loan Coordinator) worked hard to resolve a closing issue that was no fault of their own. Extremely grateful for them!
Jonathan B. | Jun 2020
Matt and Michelle were wonderful and the electronic doc drop saves time.
Regina T. | Jun 2020
Everyone that was apart of the process was very nice, supportive and Professor
Robert S. | May 2020
efficient, responsive, timely
Vijay R. | May 2020
Everyone on the team was great... Michelle Lim was a pleasure to work with.
Erika P. | May 2020
They were very professional
Roy C. | May 2020
Communication was difficult sometimes. I called several times for someone not to answer.
Jered L. | May 2020
easy process, loved all everything on line and pre-signing most of the docs upfront on line
April K. | May 2020
I work here and love the company
Jessica B. | May 2020
Great technology and easy to work with. Team was very responsive!
Jesse B. | May 2020
Everyone is polite and efficient
Tran D. | May 2020
Team was wonderful to work with!
Chaney A. | Apr 2020
Whole process was pretty easy.
Rachel M. | May 2020
Their service was great and everyone was super friendly
Edward L. | Apr 2020
Excellent customer service. I recenlty referred my son and a friend to GRI.
Christine A. | Apr 2020
Ease of use, clear expectations.
John S. | Apr 2020
Very efficient and seamless process.
MATTHEW V. | Apr 2020
excellent automation and processes
Farshad T. | Mar 2020
Guaranteed Rate delivered everything they said they would do went i first applied
Terry G. | Mar 2020
It was a very easy process overall. Excellent job by the team
Douglas H. | Mar 2020
Their entire team have been so helpful throughout this entire process that it felt completely seamless and stress free.
Cindy B. | Mar 2020
Very helpful and responsive, great customer service!
Kevin F. | Feb 2020
They were very easy to work with, professional, and kind.
Kimberly A. | Feb 2020
Competitive rates. Quick closing. Low settlement cost through preferred title company. Team was quick to respond to my questions.
Jennifer L. | Feb 2020
Great tech, great customer service, streamlined process.
Anthony M. | Feb 2020
Easy communication. Straight forward pricing. Overall made the process painless.
Anthony M. | Feb 2020
First time obtaining a mortgage where it was done all electronically. Quick process. All partners along the way were helpful, friendly, knowledgeable.
Raymond K. | Feb 2020
Although the entire approval process was handled remotely, when I had a question/concern, my emails and phone calls were answered promptly. Also, having the opportunity to wet-sign the loan documents from my home was a great convenience.
Matheus G. | Feb 2020
Matt and the entire team was great throughout the entire process. I was also very happy with the rate offered.
Vicky P. | Feb 2020
They were quick to respond and offer great rates.
Yung Hsuan W. | Jan 2020
All mortgage and refinancing is a lengthy process involving curve balls. I only experienced one curve ball that pushed closing back a couple weeks; other than that, it was a near flawless experience with a good result.
Jeremy M. | Jan 2020
easy to work with. handled all the paperwork correctly, flexible, and organized.
Annalisa B. | Jan 2020
Quick response times and a very fast turnaround from inquiring about a refinance to closing.
Josue D. | Jan 2020
It was easy and everyone was very nice.
Kevin F. | Jan 2020
Easy process, doing everything digitally is great. Matt and his team are always great to work with.
William K. | Nov 2019
My advisor, Matthew Carr and his team were great to work with.
George Z. | Dec 2019
Easy process, doing everything digitally is great. Matt and his team are always great to work with.
William K. | Nov 2019
Matt, Marquis and Michelle make a great team. They communicate extremely well.
Regina T. | Nov 2019
The process was great, and the team was very quick to respond.
Wendy P. | Nov 2019
Matt Carr works with a great team. Marquis and Kim and Matt stay in communication with one another and borrower to make fir a smooth process. The online portal for documents makes it easy for the borrower.
Sherry J. | Nov 2019
Everybody on the team was very responsive transparent and helpful. Matt Carr is awesome !
Francisco S. | Nov 2019
Fast and easy process.
Gloria M. | Nov 2019
Working with Matt Carr in the past made it easy for this time.
Safet S. | Oct 2019
I have been in contact with your representative since starting process, it was a very long process but it was with purpose that it was long and Matthew Carr was a great point of cobtact
Lyle W. | Oct 2019
very responsive and timely - Matt Carr did great job !
Vijay R. | Oct 2019
Easy fast process, good rates
Erin E. | Oct 2019
I was very pleased with the entire process. Everything was very stream lined.
Jalene D. | Sep 2019
It was by far, the easiest refi I've ever done. thank you
Ruth B. | Aug 2019
Matt Carr was my loan officer and I appreciated him and his team taking care of my loan through the process from start to finish. I would highly recommend Matt and his team to anyone looking to refi, or purchase. It was nice to work with an expert and a dedicated team. Thanks for all the help and hard work and making the loan process so simple, fast, and easy. I also got a really, really low rate and closed sooner than I expected with literally zero stress in the process. You could not make it any easier.
Thomas B. | Aug 2019
We are very grateful and truly appreciate the service and help provided but the team that help us!! Matt, Jeremy and Michelle were amazing! Thank you for a wonderful experience!!!
Giovanni H. | July 2019
Easy to use online process; very responsive customer service; a true pleasure from start to finish.
Christopher T. | June 2019
I have used them twice, the second time I shopped around and Guaranteed Rate was the best option. Matthew Carr and Michelle Lim were both great to work with.
Gordan M. | May 2019
Matthew and his team were amazing! I had a lot of concerns and anxiety but their quick responses and timely requests helped me A lot! Thanks!!
Zamaris S. | May 2019
I tried 10 times in the past 10 years to obtain a refinance loan. Due to my emergency bankruptcy in 2009, no lender would touch our case. GR immediately started to help and worked on it close to a year. Now we almost cut our payment in half, took out some equity to replace some parts of our home and paid off high interest debts. What a relief.
Frank Joseph L. | May 2019
Matt and his team were a pleasure to work with and made the process very enjoyable!
Nancy R. | May 2019
Matt Carr, Stacy Chadwell, Tabitha Drevetski, Kia Gostovic, Vanessa Harrison and Megan Slayer Morris are a DREAM TEAM FOR MORTGAGES!!! My experience working with GR was EASY, FAST and EFFICIENT. I am a VERY busy working mom, I travel frequently for work and my days and evenings are hectic. I do not have time for long conversations, fax machines, scanning documents or unproductive meetings with lenders in banks. Matt and the team used email, texting and modern technology to share documents, get signatures and update me on my transaction. This was ideal for me because I’m often in meetings, traveling in different time zones or at my kids’ sporting events. Also, Matt was helpful without being pushy, he secured a good rate for me and was upfront and transparent throughout the entire process. I’ve purchased many properties over the years and this has absolutely been the BEST experience I’ve ever had!
Ericka B. | May 2019
The process was easy and Matthew and the rest of the team were very helpful along the way.
Brenton G. | April 2019
We didn't feel pressured by any of the staff members that we were in contact with. We felt like Guaranteed Rate was looking out for our best interest from beginning to end.
Dan C. | April 2019
Started loan process in mid Feb and did not close until late April, however, the fact that I had to change from VA to FHA in mid stream made it understandable that it took so long. Very satisfied with the service.
Gerald P. | April 2019
The whole process with Guaranteed Rate was simple from the online document upload to the electronic signatures. My loan officer (Matt Carr, Tabitha Drevetzki, Theresa Bui) and his team were great in every way and very responsive and expedient throughout the whole process. This is my second time using Guaranteed Rate and I will be doing it again.
Chad C. | April 2019
Matthew Carr was great to work with, very personable, and attending to my individual needs. Also extremely patient!
Adam Z. | March 2019
The team that I dealt with (Matt, Tabitha, and Rob) were great! I appreciated how prompt and attentive they were.
George Z.| March 2019
Very easy process. The online form was straightforward. I was given information on the interest rate I would get right away. The loan officer Matt Carr was very responsive throughout and addressed any questions I had right away. Excellent service throughout. I will definitely be recommending Guaranteed Rate to my friends.
Uday R. | March 2019
Great team! From Matt to Tabitha to Vanessa and others everyone was very helpful. Thank you!
Larry G. | February 2019
I was in a situation where I needed to close the house within 2 weeks. Guaranteed Rate promised me that they could and they delivered. The whole team was very active throughout the process and I felt that I got personalized attention.
Ankurkumar S. | January 2019
I have had several experiences with Mortgage companies in the past; this was by far the easiest. Matthew Carr communicated each step and followed up with phone calls to inform me of the status. I will reach out to Matt if I have refi/mort needs in the future.
William T. | January 2019
It was a pleasure to work with Tabitha and Theresa. They communicated with me and my wife every step of the process. We are very please with their service. Wardell and Sharon.
Wardell P. | January 2019
We have used Guaranteed Rate exclusively over the last probably ten years for all of our refinancing. Have always found the rates to be competitive and the process relatively smooth.
Nicholas J. | February 2019
There was some confusion regarding the scheduling/re-scheduling of the appraisal, but Matt's team got to the bottom of it and took care of it very quickly. Anytime I had questions along the way, Matt personally responded very quickly via phone call, day or night. Thanks for everything!
Paul B. | February 2019
All were very helpful and very quick with the whole process!
Jeffrey M. | December 2018
Matt Carr and his team did an excellent job with my loan. Enjoyed working with them. They made the process very easy, simple, and understandable
Zachary S. | December 2018
Matt and his team were amazing. They were on top of everything from the beginning and kept me up to date on everything I needed to do. They even sent over the paperwork for the closing a week early, which the closing agent said never happens and was amazing.
Kevin F. | December 2018
Everybody was very helpful & patient in gathering the info needed. Went somewhat smooth, most if not all of the issues were from my end. Every one was very helpful to get the correct info. Thank you all
Scott S. | December 2018
I've used Guaranteed Rate twice for mortgage loans and have recommended them to family and friends. One of my family members had a good experience, and this is my second good experience. Keep doing what you're doing because it works and thank you again for helping us to achieve our mortgage refinance goal.
Ronald W. | November 2018
Matt Carr and his team were very responsive to my emails and really worked to streamline this process!
Yung Hsuan W. | December 2018
It was the smoothest mortgage process I have ever had. I was always kept well informed of was going on and what was needed from us.
David G. | December 2018
Matt Carr was my point of contact. Tabitha Drevetzki handled the inner workings. And Stephanie Caro worked with me to find a better home owner’s insurance. The whole team, including those not mentioned above, made the process seamless and smooth. I cannot give enough kudos to the team for making the process as easy as it was. Tabitha was available 24/7 despite a two-time zone difference, working towards closing the loan. Everyone went above and beyond in my opinion, and I cannot speak highly enough of everyone involved. Thank you all!
Ernest C. | November 2018
Matt Carr Theresa Stacy Tabitha Thank You I <3 Tabitha she is so funny and cool and calming and she the greatest
Jose R. | November 2018
Matthew Carr & Theresa Bui were simply terrific. True professionals who went over and above. Thank you!
Roberto R. | November 2018
Matthew Carr and his associates were very easy to work with and were able to close this loan seamlessly.
Marina B. | April 2018
Matthew, Tabitha, Theresa, Stacy are wonderful!!! Professional! Courtesy! Great communication! Did not think buying a home would be painless! You are the best! Thank You so so much !!!!!!
Daniel L. | October 2018
Matt Carr and Theresa Bui were OUTSTANDING to work with the entire time. We had a somewhat complex and drawn out situation with a Hubbard clause, but from the inception of our application through the closing Matt and Theresa were responsive, consummate professionals. We were so impressed with them taking our calls at practically every hour of the day, responding to emails within minutes, and, most importantly, getting it done! They both showed a true “bias for action” and their customer service/people skills are second to none. Please make sure our feedback gets to their managers!
Doug S. | September 2018
Matt and his team were very quick and efficient during my refinance process. They answered any question that I had with a quick response. I was thoroughly impressed with the overall process.
Carlin P. | August 2018
Working with Matthew Carr and the rest of the team was simple. The user interface on the web made document loads easy and quick. I did appreciate the straight forward approach the loan officer used without sugar coating. I also appreciate that he woudl escalate to the specialist on his team when he did not have the information I would ask. All n All it was about as pleasant of an experience that home buying could be.
Matthew H. - May | 2018
Matt Carr was excellent! Very responsive, helpful, and easy to work with. I appreciate him thoroughly answering all of my questions (as a first-time home buyer, I had a lot!) and being available at all hours of the day and on the weekends. I shopped my rate around and got some competitive offers, but because of my awesome working relationship with Matt I wanted to give him the business if he was able to beat the other offers I'd received. He was able to do that and then some! On a scale of 1-10 I would rate Matt and "Eleven" and will definitely recommend him to friends and colleagues who are looking for a mortgage.
Gillian A. | July 2018
Matt Carr and the rest of the staff at Guaranteed Rate where fantastic. They were great to work with, always accessible, professional and very helpful throughout the entire process. My wife and I will certainly recommend Guaranteed Rate to friends and family and hope to use them again in the future.
Ross G. | July 2018
Great, fast support. The loan officer and his team walked us through every step. Thanks!
Ronald H. | June 2018
As a first time home buyer the was a great experience. Very helpful staff and quick to respond when I had questions.
Jason S. | June 2018
Matt and his team made every step of the process easy and worry-free. As a first time home buyer and not having the benefit of a face to face meeting, communication was the most important thing for me. Matt and his team were always quick to respond with any questions I had and they were always on track with the closing timelines. My realtor, who has a ton of experience but had not worked with Guaranteed Rate, said the team was fabulous as well. I would 100% use Guaranteed Rate again in the future.
Zaki A. | May 2018
My loan officer Matt Carr, really listened to my concerns and was able to me get exactly what I needed. He answered all of my questions promptly and always kept me informed along the way. The rest of the team helped me along the way no matter how many times I called. It was a great experience. Closing was very convenient for us. They came to our house in the evening so my husband and myself did not have to miss work.
Richard J. - Frankfort, IL | FEB 2017
The whole process from start to close was easy and simple. Absolutely the best, and everyone involved kept me in the loop and informed.
Jeffery K. - Cutler Bay, FL | NOV 2016
Matt Carr lead the way and all others that I was involved with were awesome. From start to finish, I was always kept apprised of where the process was at. I can not thank all of you enough. This refi was something that had to get done and Guaranteed Rate made it happen. THANK YOU!!!!!!
William B. - Chicago, IL | OCT 2016
Everyone was very helpful and made me feel at ease for my first property buying experience!
Elizabeth J. - Chicago, IL | OCT 2016
I wanted to take a minute and send a sincere thank you to Matt and his team at Guaranteed Rate. Matt did an outstanding job for me and I appreciate all of his hard work. He has a great team and I know all of them will continue to have the appreciation of their future customers.
George M. -Lacey, WA | JUL 2016
Matt Carr was fantastic - very professional, highly responsive, and knows how to get things done!
Timothy N. -Weatogue, CT | JUL 2016
Matthew Carr was an excellent loan officer to work with. Probably the best I've dealt with. His professionalism and quick response times were vital and ultimately what made this an enjoyable experience. He was so easy to get a hold of which really makes a difference. Some lenders take days and weeks to get a hold of. Also most importantly he did a great job keeping up to date and informed every step of the way. I would highly recommend him to any of my network of friends and family.
Charles S. – Washington Township, MI | JUN 2016
You have completed 4 loans for me and I am happy to come back next time.
Alexander K. – Sarasota, FL | MAY 2016
From day 1 to closing day, and even after as I just received a gift basket in the mail, Matt Carr has been the utmost professional Loan Officer I have ever worked with. After years of horrid service from other Loan Companies, Matt was able to provide excellent service to me. I will recommend Matt to all of my military friends, and family. Anyone in the market should definitely contact Matt.
Daniel O. – Moreno Valley, CA | MAY 2016
Great appreciation and thanks from both of us, the whole team at Guaranteed Rate was a pleasure to work with. Quick to response and an answer every time we needed one. Thanks again to Matt Carr and his team.
Michael B. – Largo, FL | MAR 2016
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. The last loan took more effort on Matt's part then usual as well, and we are thanknful that Matt kept it going and drove it to completion. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. - Danville, CA | Dec. 2015
Matt and the team did a great job reworking 3 of my loans. These had their share of complications, and Matt helped make this easier. We now have a great rate on our home and properties. Thank you Matt and your team.
Alexander K. – Danville, CA | DEC 2015
Mathew Carr and his team are the nicest and most helpful people I have ever had the pleasure to work with. Explained everything to me so I would understand the best I could. The team was beyond being helpful. They were amazing!
Michael B. – Carol Stream, IL | OCT 2015
Matt Carr did a really good job of keeping us informed and working with us through the process.
Gregory R. – Lincoln, DE | OCT 2015
Matt Carr is exceptional, he works professionally and with etiquette. Made the experience understandable, and a pleasure.
Safet S. – Chicago, IL | Aug. 2015
The team was so easy to work with, fast and efficient. I appreciate the level of service provided.
Jennifer R. - Framingham, MA | Jun 2022
Matthew Carr is a fantastic agent. It was so different to work with him compared to other Mortgage companies, that I will recommend him to anyone who is interested in a Mortgage.
Magdalena K. – Cary, NC | Feb. 2015
Matt is very professional and friendly.
Erik V. – Margate, FL | Mar. 2015
Both times we have used Guaranteed Rate have been very good experiences
Jalene D. - Harbinger, NC | May 2022
Fast service, simple on-line process, extremely responsive staff!
Mark R. - Ada, MI | Jun 2022
The overall experience was great. There were quite a few lapses in communication though.
Chloe M. - Lockport, IL | Apr 2023
Matt was very helpful, informative, and communicative throughout the entire process.
Brian C. - Naperville, IL | Aug 2023
Responsive, able to close quickly
James E. - Fair Oaks Ranch, TX | Sep 2023
Super fast closing process, great technology made the entire process run very smoothly and efficiently, great mortgage team to work with start to finish
Nicolas D. - East Longmeadow, MA | May 2022
Because there was constant contact. They always replied even if they weren’t in the office!
Donald D. - Waverly, IA | Jun 2022
Perfect delivery. Amazing systems and user experience.
Chad D. - Peotone, IL | Jan 2023
Guaranteed Rate was very easy to work with and delivered on their promise of a quick close.
Nyrone H. - Dallas, TX | Mar 2023
Just great from beginning to end!
Karin S. - Arden, NC | Apr 2023
Customer service and how easy was to complete the closing.
Homar L. - Cary, NC | May 2023
I had great relationship with the staff I dealt with at guaranteed rate
Melude S. - Albuquerque, NM | Jul 2023
GRI was very quick and easy to work with and provided the best rate around.
Emanuel C. - Ashburn, VA | Aug 2023
Excellent help in all facets of the loan acquring process.
Mohammed S. - Mountlake Terrace, WA | Sep 2023
Cordial and professional reps and very responsive
Ximena S. - Weston, FL | Oct 2023
Had the lowest rate and was easy to get a hold of when needed.
Stanislav S. - Boca Raton, FL | Nov 2023